MONICA L. JACKSON

Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
• Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
• Produced and organized activities, details and timelines for clients that included federal government and private sector events.
• Developed and oversaw project operations and managed multi-functional issues through resolution.
• Achieved working on multiple projects simultaneously without sacrificing standards.
• Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment, and creative marketing and advertising.
• Established working relationships with clients by organizing various events.
• Supervised staff of four (4) Conferred with event staff at event site to coordinate details.
• Execute on-time and under-budget project management
• Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
• Oversaw business operations and produced updated status reports outlining each project to meet milestones.
• Interacted with customers and clients to identify business needs and requirements.

• Provide direction, management, and professional development to the Senior Leaders of Conference Services while overseeing the overall operational execution of each area
• Uphold standards and deliver continuous process improvement ensuring flawless guest experiences and maintaining optimal employee engagement
• Directed a staff of four managing customer contracts that produced an annual revenue of $1-1.5 million
• Planned, organized, and executed all the conference and meeting events across the complete portfolio of customers
• Devised improvements in event planning and execution to drive cost reductions for customers
• Developed financial goals forecasts and reported senior leadership regarding all aspects of conference planning
• Solicited and negotiated bids from prospective meeting facilities and other vendor support services as well as defined quality assurance metrics and formulated marketing plans to achieve customer goals for conference events
• Conducted training and workshops for junior staff and allocated duties to the staff, which aligned with their skills and professional development goals
• Handled the customer concerns and secured the feedback for the improvement of delivery services
• Coordinated HR functions involving staff interview, selection, and promotions.

• Spearheaded a conference services staff of seven to facilitate the comprehensive planning and delivery of customer contracts
• Handled logistics and coordinated domestic and international travel for meeting participants (air and ground) for conferences supporting up to 1000 participants
• Administered the project costs and scope to ensure completion within budget
• Supported with site research and selection and managed onsite activities, including registration, speakers, exhibits, meals, and support services
• Led the company internal meeting facilities and special events planning, moreover distributed the meeting materials, evaluation forms, and post-meeting evaluations and summaries
• Generated monthly reports after tracking program expenses and reviewed customer reimbursement protocols ensuring proper, timely, and accurate billing.

• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
• Piloted several projects across the department that required day-to-day management, relationship holding, and taking a long-term strategic view of the projects’ delivery and development
• Ensured the quality, efficiency, and productivity of services provided by staff supporting the contract
• Collaborated with DOE program staff and administrative officers to review upcoming conference activities and budgets, as well as developed and maintained budget, spent funds in optimal way, and managed task plans and timelines
• Supervised junior staff and admin staff in implementing all conference support activities
• Prepared correspondence and agenda and distributed materials, moreover liaised and communicated with hotel and service vendors and addressed facility and audiovisual needs
• Processed reimbursement and honoraria and delivered on-site and post conference support
• Handled logistics and completed the travel plans for domestic and international conferences for 10-500 attendees
• Introduced the registration process that aligned with customer needs
• Facilitated discussions on vendor agreements and sales, documented vendor requirements, and prepared conference work plans and schedules
• Developed and distributed meeting materials and conducted webinar meetings to include pre, day-off, and post-administration.