Monica L. Ross
Gresham,OR
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
27
27
years of professional experience
Work History
Program Supervisor
Multnomah County, Department Of Human Services
02.2014 - 05.2023
- Provided day to day supervision to branch staff.
- Provided direct supervision for a unit of 11 Medicaid and public assistance eligibility staff.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Responsible for hiring staff. Which included reviewing and scoring applications, arranging interview panels, conducting interviews, Checking references.
- Met regularly with Program Manager to assist in the review the implementation of goals and objectives, provided feedback and recommended changes to improve processes.
- Responded to and resolved customer and staff complaints.
- Worked one on one with the public and other community agency's.
- Provided guidance to other departments within DCHS.
- Analyzed and reviewed Federal, State and local laws, regulations, policies and procedures to ensure compliance.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across branches.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update staff on program details and milestones.
- Other duties as assigned.
Eligibility Specialist
State Of Oregon, Department Of Human Services
07.1996 - 02.2014
- Responsible for determining eligibility for Medicaid, SNAP and other public assistance programs
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interpreting and applying the policies, rules and guidelines that are applicable to the clients situation.
- Communicated with people from various cultures and backgrounds on application process.
- Inputted all gathered information and researched data on applicants into computer system using Legacy system and Oregon ACCESS.
- Managed processing of financial assistance and food stamp benefits applications.
- Used Oregon ACCESS and Legacy systems to maintain over 650 client case files and file notes.
- As a lead worker I also assisted in training new hires, assigned and reviewed work. Participated on hiring panels.
Education
No Degree -
Portland Community College
Portland, ORHigh School Diploma -
Woodrow Wilson High School
Portland, OR06.1979
Skills
- Standard Operating Procedure
- Process Improvement
- Staff Training
- Human Resources Understanding
- Program Monitoring
- Employee Performance Reviews
- Staff Development
- Hiring and Recruitment Knowledge
- Staff Evaluations
- Motivational Leadership
- Task Delegation
Timeline
Program Supervisor
Multnomah County, Department Of Human Services
02.2014 - 05.2023
Eligibility Specialist
State Of Oregon, Department Of Human Services
07.1996 - 02.2014
No Degree -
Portland Community College
High School Diploma -
Woodrow Wilson High School
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