Monica Loren Pineda
Summary
Dynamic administrative professional with a proven track record in the dental industry, leveraging analytics and innovative strategies to enhance customer satisfaction and drive organizational success. Expertise in driving formulary compliance, optimizing account performance, and implementing effective sales initiatives. Committed to delivering exceptional customer service while fostering teamwork and embracing challenges with enthusiasm. A results-oriented approach ensures consistent achievement of goals and adaptability to evolving industry demands.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Clinical Product Consultant
Henry Schein
03.2021 - Current
- Liaison to 488+ Heartland's supported offices to assist them achieve their supply spend goal to 2.8% of revenue, formulary compliance between 75% to 85% utilization, and inventory management
- Internal and External meetings, documenting key regional & office-level discussions and providing actionable summaries on supply spend analysis, Henry Schein Brand & Branded products conversion opportunities, and barriers
- Serving as primary contact to my assigned accounts to enhance customer experience with product search, technical or order issues, training, practice procedures, and reporting
- Initiated a training outline for Heartland's ordering platform, Dentira. Implementation streamlined re-orders and tracking for the supported offices and creating efficiencies for Henry Schein and Heartland
- Partner with Merchandise and Henry Schein Brand Team to identify opportunities for conversion and growth. Increased Henry Schein net sales with my assign accounts by 5% year over year
- Fostered partnership with Heartland DeNovo Team with a supply training protocol that tracked the office progress with formulary compliance, supply spend, inventory control, and order frequency
- Utilized purchase report product categories insights to identify trends and drive account-specific goals
- Prompted a collaborative team environment focused on achieving training strategies and Henry Schein Brand conversion
- Maintain accurate and up-to-date training meetings in CRM system to track progress and strategies
- Delivered exceptional customers service to assigned accounts
Strategic Account Advisor
Patterson Companies
07.2018 - 03.2021
- A primary resource to 228+ Heartland's supported offices, advisor on preferred product compliance, budget goals, saving analysis, inventory control, and Patterson website training
- Weekly prepared and delivered key meeting summaries to cross-functional teams to develop strategies to meet account supply budget goals
- Initiated the lead on developing a training outline on Patterson website to new/existing practice manager and supply owner to streamline the re-order process on with the focus on formulary compliance with Patterson Brand products
- Collaboration with the Heartland's Affiliation & De Novo Teams to train new offices on supply budgeting tools and Patterson services
- Collaborated with cross-functional teams to streamline service delivery and improve client relations.
- Developed strategic account plans to enhance customer engagement and satisfaction.
Practice Administrator
University Oaks Dental
12.2016 - 02.2018
- Appointed by owner to manage and market the openings of the two De Novo offices, first location December 2016 and second location in August 2017
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Worked with the business department on payroll, daily deposits, and monthly expenses
- Created a PowerPoint presentation for large full month cosmetic treatment cases
- Lead team building events creating a strong work environment
- Monthly meeting with the owner on the business development and growth of the practices.
Executive Office Manager
Smile Brands
09.2015 - 08.2016
- Successfully managed two offices with a team of 5 doctors, 12 staff members, and a specialty group
- Exceeding monthly production goals and controlling expenses for a profitable EBITDA in each office
- Handle all aspects of the daily operations - payroll expenses, staff hiring, development, and performance evaluations and report to our central office on each office performance
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated inter-departmental communication to enhance workflow and reduce response times.
Account Executive
First Pacific Corporation
12.2011 - 07.2015
- Advisor to 16 dental clients to ensure revenue cycle produced a consistent cash flow for available funding
- Worked with Home office technical department on the success of all new client software conversion and training
- Partnered with the Marketing Executive on new client leads, together increasing client growth in our region and meeting company's target goals
- Prepared and reviewed monthly financial reports with my client to evaluate practice cash flow
- Developed tailored account strategies to drive revenue growth and market penetration.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
Practice Administrator
Family & Cosmetic Dentistry
04.2010 - 12.2011
- Introduced a new patient scheduling outline and perio protocol, increasing production by 20% within the first quarter with continued revenue block scheduling, increasing production by 20% within the first quarter and continued revenue gain
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Increased staff productivity by providing training, guidance, and performance evaluations.
Team Leader
Dental One/Dental One Partners South Area
06.2006 - 03.2010
- Succeeded profitable EBITDA for the 3 offices, and increase
- Responsibilities with all aspects in the daily operations, and collaborator with Centralized Department(s) on operating procedures, HR policies, and Marketing Department to increase patient referrals.
- Supported 3 doctors and 10 staff members.
- Collaborated with management to establish strategic goals and monitor progress towards targets.
- Granted the Dual Team Leader responsibilities for 2 practices.
- Granted 3rd office, overturning its negative P&L within 6 months to profitability.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Front Office Manager
Frank
03.2004 - 06.2006
- Managed front office schedule that met daily production goals.
- Developed effective Recare system to find improved patient to retention to 85%
- Improved the over-the-counter collections with a monthly ratio of 98%
- Partnered with Practice Administrative in marketing campaigns for the office
Office Manager
Edward A
06.1994 - 03.2004
- Hired by the Pinnacle Group to help transition a paper orientated office to a computer established office.
- Successfully increased Doctor and Hygiene production by 20% with the implementation of an organized block schedule protocol
- Led Treatment presentation
- Supervised 5 employees, payroll, and budget/inventory control.
- Oversaw daily office operations, ensuring efficiency and seamless workflow.
- Managed scheduling and coordination of meetings, optimizing team collaboration.
Education
Associate of Science -
San Jacinto College
12.1998
High School Diploma - undefined
South Houston High
05.1983
Skills
- Team leadership
- Customer engagement strategy
- Collaborative teamwork across departments
- Customer relationship development
- Enhancement of operational workflows
- Data analysis
- Experience with CRM platform
- Product knowledge
- Product performance analysis
- Team collaboration
- Sales goals
Certification
Management Course Development Mercer 360 program, Pinnacle Group, The Scheduling Institute, and ICTS Workshops
Timeline
Clinical Product Consultant
Henry Schein
03.2021 - Current
Strategic Account Advisor
Patterson Companies
07.2018 - 03.2021
Practice Administrator
University Oaks Dental
12.2016 - 02.2018
Executive Office Manager
Smile Brands
09.2015 - 08.2016
Account Executive
First Pacific Corporation
12.2011 - 07.2015
Practice Administrator
Family & Cosmetic Dentistry
04.2010 - 12.2011
Team Leader
Dental One/Dental One Partners South Area
06.2006 - 03.2010
Front Office Manager
Frank
03.2004 - 06.2006
Office Manager
Edward A
06.1994 - 03.2004
High School Diploma - undefined
South Houston High
Associate of Science -
San Jacinto College
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