Monica M Romero Ayala
Buffalo,NY
Overview
7
7
years of professional experience
1
1
Certification
Work History
Respite Worker
Heritage Christian Services
Buffalo, NY
12.2024 - Current
- Ensured safety of the clients at all times while in the home setting or out in the community.
- Encouraged positive behaviors through use of reinforcement techniques such as verbal praise or tangible rewards.
- Participated in enjoyable activities with clients to provide mental stimulation.
- Attended trainings and workshops related to respite worker duties as required by agency regulations.
- Provided temporary relief to families of individuals with disabilities by providing in-home respite care.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
Patient Service Representative
Grider Support Service
Buffalo, NY
11.2022 - Current
- Documented notes during patient visits.
- Collected deposits or payments and arranged for billing.
- Scheduled appointments for patients via phone and in person.
- Responded to telephone calls from patients and physicians promptly and professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ensured that all necessary paperwork was completed accurately prior to patient visits.
- Organized charts, documents and supplies to maintain team productivity.
Clinical Service Representative
Catholic Charities
Buffalo, NY
04.2018 - 01.2022
- Scanned documents into electronic health record system as needed.
- Answered incoming calls in a professional manner.
- Explained various admission forms and policies, acquiring signatures for consent.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Education
Technology Program - Medical Office Assistant
New Hope Education Center
Buffalo, NY03-2018
High School Diploma -
Carlos Escobar Lopez
Puerto Rico05-2010
Skills
- Daily living support
- Planning activities
- Toileting support
- Family collaboration
- First aid and CPR
- Social interaction
Languages
Spanish
Professional
Certification
- CPR
References
References available upon request.
Timeline
Respite Worker
Heritage Christian Services
12.2024 - Current
Patient Service Representative
Grider Support Service
11.2022 - Current
Clinical Service Representative
Catholic Charities
04.2018 - 01.2022
- CPR
Technology Program - Medical Office Assistant
New Hope Education Center
High School Diploma -
Carlos Escobar Lopez