Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MONICA M ROSAS

Port Isabel

Summary

Hardworking, passionate detail-oriented team player with strong organizational skills. Ready to help team achieve company goals with the ability to handle multiple projects with a positive attitude.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Cato Fashions
12.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.

House Cleaner

Self-employeed
South Padre Island, TX
2012.03 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Front Desk

Super 8 Motel
South Padre Island, TX
03.2005 - 07.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

sales/cash office

Office Depot Inc
Brownsville, TX
02.1999 - 11.2004
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

No Degree - Teacher Education

Texas Southmost College
Brownsville, TX

Skills

  • Customer Relations
  • Customer Service
  • Time Management
  • Goals and Performance
  • Order Supplies
  • Microsoft Windows

Languages

English
Spanish

Timeline

Assistant Store Manager

Cato Fashions
12.2022 - Current

House Cleaner

Self-employeed
2012.03 - Current

Front Desk

Super 8 Motel
03.2005 - 07.2012

sales/cash office

Office Depot Inc
02.1999 - 11.2004

No Degree - Teacher Education

Texas Southmost College

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MONICA M ROSAS