Monica Marie Rosario
PAWTUCKET,RI
Summary
Accomplished Office Manager with a proven track record at Dr. Barry Shah, enhancing office operations and customer service. Expert in organization and time management, adept at handling sensitive information with discretion. Demonstrated success in improving workflow efficiency and fostering team collaboration, contributing significantly to organizational goals. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Receptionist
Pawtucket Falls SNF
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Office Manager
Dr. Barry Shah
06.2003 - 06.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed office operations while scheduling appointments for department managers.
- Reported to senior management on organizational performance and progress toward goals.
Education
GED -
Charles E. Shea High School
Pawtucket, RI2000
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Customer/Client relations
- Verbal and written communication
- Greeting and Seating Clients
- Office Administration
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Multi-Line Telephone Systems
- Tech-Savvy
- Mail distribution
- Security awareness
- Customer Service
- Attention to Detail
- Problem-Solving
- Call Answering and Routing
- Team Collaboration
- Computer Proficiency
- Call Management
- Multi-Line Phone Systems
Languages
Spanish
Full Professional
creole
Full Professional
Timeline
Receptionist
Pawtucket Falls SNF
05.2023 - Current
Office Manager
Dr. Barry Shah
06.2003 - 06.2012
GED -
Charles E. Shea High School
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