ALEXIS ROEBUCK
Philadelphia,PA
Summary
Experienced Lead Registrar with over 5 years of demonstrated success in managing administrative operations, recordkeeping, and delivering high-level customer service in fast-paced environments. Skilled in processing patient registrations, maintaining compliance with healthcare regulations, and ensuring data accuracy across systems. Adept at training and guiding staff, resolving registration issues, and fostering a positive experience for both patients and team members. Committed to operational excellence and service-focused support.
Overview
19
19
years of professional experience
Work History
Scheduler Remote for Radiology
Main Line Health System
09.2023 - Current
- Schedule a high volume of radiology appointments, including MRIs, CT scans, ultrasounds, and X-rays, ensuring proper exam preparation and time allocation.
- Confirm patient demographics, verify insurance information, and obtain prior authorizations as required.
- Communicate with patients to explain procedures, provide pre-exam instructions, and reschedule as needed with professionalism and empathy.
- Coordinate with radiology technicians, medical staff, and referring providers to avoid conflicts and maximize efficiency.
- Utilize EMR systems to update patient records, document interactions, and manage workflow in accordance with HIPAA and organizational standards.
- Resolve scheduling issues quickly to reduce delays in patient care.
Customer Service Representative
InspiriTec, Inc.
01.2013 - Current
- Proven experience providing customer support in busy call center environments for customers queries related to products, services, or their specific accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and from a national call pool and customized answers based on the caller's location.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
- Strategic relationship and partnership-building skills and listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
Receptionist
Molletta Personal Care Home
03.2008 - 11.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained, and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Administrative Assistant
Springfield Senior Living
01.2007 - 05.2009
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Patient Access Registrar
Optum Health
02.2006 - 01.2007
- The Patient Registrar is responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of copayments.
- Register patients for hospital and physician clinic services in a healthcare setting.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing and organized, reviewed, and filed paperwork for secure recordkeeping.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
Administrative Health Assistant -
Temple University
Philadelphia, PA03.2014
Clinical Technology Certificate -
Star Technical Institute
Philadelphia, PA01.2007
High school diploma -
Philadelphia Job Corps Center
Philadelphia, PA06.2006
Skills
- Exceptional Written and Verbal Communicator
- Innovative thinker
- Strong analytical skills
- Natural collaborator
- Team builder
- Epic system
- Strategic thinking
- Database Management
- Microsoft Office Suite
- Insurance verification
- CPT coding
- Understanding of medical terminology
- Schedule coordination
- Patient Registration
- Medical Insurance
- Customer Service Management
- Office Administration
- Multi-Line Telephone Systems
- Inbound/Outbound Calling
- Clinical Data Entry
- HIPAA Compliance
- Policy and Procedure Adherence
- Medical Services Administration
- Training and Development
- Verifying Data Accuracy
- Administrative support
Timeline
Scheduler Remote for Radiology
Main Line Health System
09.2023 - Current
Customer Service Representative
InspiriTec, Inc.
01.2013 - Current
Receptionist
Molletta Personal Care Home
03.2008 - 11.2012
Administrative Assistant
Springfield Senior Living
01.2007 - 05.2009
Patient Access Registrar
Optum Health
02.2006 - 01.2007
Clinical Technology Certificate -
Star Technical Institute
High school diploma -
Philadelphia Job Corps Center
Administrative Health Assistant -
Temple University
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