Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica N. Raine

Blythe,GA

Summary

Detailed-oriented Prep Cook/Food Service Worker with over 5 years experience in fast-paced kitchen environments. Skilled in food safety compliance, ingredient preparation and maintaining clean, sanitary and organized work stations.

Proficient ability to support chefs and kitchen staff with meal prepping, timely service and managing inventory.


Overview

19
19
years of professional experience

Work History

Customer Service/Cashier

Ollies Bargain Outlet
04.2021 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Makes customers to feel welcomed and appreciated by answering questions about products sold throughout store.
  • Maintains customer satisfaction with quick and professional handling of product returns.
  • Handles daily credit and cash transactions for customers with accuracy and speed.
  • Answers customers inquiries about the store and hours of operations

Prep Cook/Food Service Worker

Hyatt Place of Augusta
06.2020 - Current
  • Prepares ingredients efficiently, ensuring freshness and quality for daily menu items.
  • Collaborates with chefs to execute menu items during high-volume service periods.
  • Maintains cleanliness and organization of kitchen stations, adhering to food safety standards.
  • Washes dishes and ensures that dinnerware and utensils are always available
  • Assisted in inventory management, tracking supplies and minimizing waste effectively.
  • Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
  • Streamlined meal prep process, cutting down food waste significantly.

Customer Service/Reservation Agent

Delta Air Lines, Inc
01.2020 - Current
  • Answers phone calls in a timely and courteous manner
  • Provides customers with information about availability of flights and fares.
  • Provides customer service to each person by engaging customers, by understanding and using active listening as well as utilizing effective interpersonal skills.
  • Handles billing information over phone.
  • Resolves various complaints and discrepancies for customers.
  • Maintains cleanliness of assigned work area.
  • Handles all incoming e-mails by responding promptly and accurately.

Front Desk Agent

Aldred's Trellis Garden Inn
01.2007 - 12.2011
  • Took reservations over phone, in person and computer and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance to address guests requests and complaints
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Responded swiftly to guests room requests

Education

High School Diploma -

William Howard Taft High School
San Antonio, TX
06.1988

Skills

  • Collaboration
  • Time Management
  • Food handling: Safety/Sanitation
  • Knife Skills
  • Adaptability
  • Problem Solving

Timeline

Customer Service/Cashier

Ollies Bargain Outlet
04.2021 - Current

Prep Cook/Food Service Worker

Hyatt Place of Augusta
06.2020 - Current

Customer Service/Reservation Agent

Delta Air Lines, Inc
01.2020 - Current

Front Desk Agent

Aldred's Trellis Garden Inn
01.2007 - 12.2011

High School Diploma -

William Howard Taft High School

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