Monica R. Garcia
Chief Of Operations
Richmond,TX
Summary
Chief Operations Officer highly adaptable and experienced healthcare management professional with a background in administration of a rapidly growing, changing healthcare environment. Transitional talent with an ability to guide personnel through the change from public healthcare institutions to ownership by a private health system. Offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview.
Overview
7
7
years of professional experience
Work History
Chief of Operations
SMK Management
Houston, TX
06.2019 - Current
- Currently overseeing serval companies operated by SMK management in which I hold serval different titles and active board member.
- Provide leadership and vision to organization through "management by example".
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Leveraged experience through vital management positions guiding business to success.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Developed and updated department goals and achievements throughout fiscal year.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Insurance rates.
- Represented company at conferences and seminars to boost outreach.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Executed training programs.
- Facilitated company adoption of EMR software.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Facilitated fast-paced and dynamic entrepreneurial environment.
Director of Operations and Clinical Services
Advanced Diagnostics Hospitals and Clinics
Houston, TX
05.2016 - 05.2019
- Manages all administrative, technical, and clerical operations of Imaging Center, physicians’ group, and interventional radiology departments to ensure quality and access.
- Coordinates operations of department by maintaining appropriate staffing levels, developing/ monitoring performance improvement, safety, quality, and regulatory standards.
- Develops protocols/policies and provides supervision of multi-specialty clinics and hospitals in keeping with service, value, quality, and mission of organization.
- Responsible for resolution of employee grievances, patient complaints, and department safety and risk management issues.
- Develops and implements plans for procurement, maintenance, and replacement of imaging, interventional, and clinic equipment.
- Ensures equipment and procedures are safe, functional, and capable of meeting needs of staff.
- Accountable for adherence to state and federal rules and regulations on safety and quality assurance programs.
- Ensure compliance with federal, state, and local agencies.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
Practice Manager
Insperity
Houston, TX
12.2014 - 05.2016
- Made complex administrative decisions that required comprehensive knowledge of wide range of regulations, policies, and procedures.
- Oversaw maintenance of office records regarding patients, billings, personnel, purchases, and inventory, to ensure compliance with UTH HR and financial management policies and procedures.
- Assisted with data entry and processing for financial and/or human resources systems.
- Monitored daily billing and reconciliation forms and completed daily cash collection and billing procedures.
- Maintained inventory for clinic supplies and ordered and restocked as needed.
- Managed Radiology equipment and scheduled its repairs.
- Incorporated team building activities into performance plans for all staff and acted as resource.
- Trained interns and newly hired team members on office procedures and computer system.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
Education
Bachelor of Science - Health Care Administration
Texas Southern University
Houston, TXWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Community integration
State regulations knowledge
Operations management
Crisis Management
Financial Management
Revenue management
Program management
Relationship building and management
New Business Development
Campaign development
Relationship building and rapport
Project development and life cycle
Risk analysis and management
Community Networking
Fundraising coordination
Quote
If you can dream it, you can do it.
Walt Disney
Timeline
Chief of Operations
SMK Management
06.2019 - Current
Director of Operations and Clinical Services
Advanced Diagnostics Hospitals and Clinics
05.2016 - 05.2019
Practice Manager
Insperity
12.2014 - 05.2016
Bachelor of Science - Health Care Administration
Texas Southern University