Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Monica R. Garcia

Monica R. Garcia

Chief Of Operations
Richmond,TX

Summary

Chief Operations Officer highly adaptable and experienced healthcare management professional with a background in administration of a rapidly growing, changing healthcare environment. Transitional talent with an ability to guide personnel through the change from public healthcare institutions to ownership by a private health system. Offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview.

Overview

7
7
years of professional experience

Work History

Chief of Operations

SMK Management
Houston, TX
06.2019 - Current
  • Currently overseeing serval companies operated by SMK management in which I hold serval different titles and active board member.
  • Provide leadership and vision to organization through "management by example".
  • Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
  • Leveraged experience through vital management positions guiding business to success.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Developed and updated department goals and achievements throughout fiscal year.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Insurance rates.
  • Represented company at conferences and seminars to boost outreach.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Developed improved recruiting methods to reduce turnover and build highly effective teams.
  • Executed training programs.
  • Facilitated company adoption of EMR software.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Facilitated fast-paced and dynamic entrepreneurial environment.

Director of Operations and Clinical Services

Advanced Diagnostics Hospitals and Clinics
Houston, TX
05.2016 - 05.2019
  • Manages all administrative, technical, and clerical operations of Imaging Center, physicians’ group, and interventional radiology departments to ensure quality and access.
  • Coordinates operations of department by maintaining appropriate staffing levels, developing/ monitoring performance improvement, safety, quality, and regulatory standards.
  • Develops protocols/policies and provides supervision of multi-specialty clinics and hospitals in keeping with service, value, quality, and mission of organization.
  • Responsible for resolution of employee grievances, patient complaints, and department safety and risk management issues.
  • Develops and implements plans for procurement, maintenance, and replacement of imaging, interventional, and clinic equipment.
  • Ensures equipment and procedures are safe, functional, and capable of meeting needs of staff.
  • Accountable for adherence to state and federal rules and regulations on safety and quality assurance programs.
  • Ensure compliance with federal, state, and local agencies.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.

Practice Manager

Insperity
Houston, TX
12.2014 - 05.2016
  • Made complex administrative decisions that required comprehensive knowledge of wide range of regulations, policies, and procedures.
  • Oversaw maintenance of office records regarding patients, billings, personnel, purchases, and inventory, to ensure compliance with UTH HR and financial management policies and procedures.
  • Assisted with data entry and processing for financial and/or human resources systems.
  • Monitored daily billing and reconciliation forms and completed daily cash collection and billing procedures.
  • Maintained inventory for clinic supplies and ordered and restocked as needed.
  • Managed Radiology equipment and scheduled its repairs.
  • Incorporated team building activities into performance plans for all staff and acted as resource.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.

Education

Bachelor of Science - Health Care Administration

Texas Southern University
Houston, TX

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Community integration

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Quote

If you can dream it, you can do it.
Walt Disney

Timeline

Chief of Operations

SMK Management
06.2019 - Current

Director of Operations and Clinical Services

Advanced Diagnostics Hospitals and Clinics
05.2016 - 05.2019

Practice Manager

Insperity
12.2014 - 05.2016

Bachelor of Science - Health Care Administration

Texas Southern University

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Monica R. GarciaChief Of Operations