Monica R. Lynch
Mableton,GA
Summary
Professional business etiquette and extensive experience in customer care. Serves as a dedicated team player with outgoing, positive demeanor along with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Service Representative
Fulton County Jury Services
04.2015 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
No Degree - Textile Fashion Merchandising
Kent State University
Kent, OHSkills
- Customer Services
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call Center Experience
- Customer Relationship Management
- Staff Training
- Administrative Support
- Follow-up skills
Certification
Professional Organizer Certificate
Timeline
Customer Care Service Representative
Fulton County Jury Services
04.2015 - 01.2024
No Degree - Textile Fashion Merchandising
Kent State University
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