Excellent communication / listening skills used in identifying and satisfactorily resolving issues that bring about positive changes
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Clerk/Grill Cook
Cushman Country Store
09.2024 - Current
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
Master Retail Merchandiser
DriveLine RetailMarchandising
03.2024 - 12.2024
Plan commercial displays to entice and appeal to customers
Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications
Take photographs of displays or signage
Store, pack, and maintain inventory records of props, products, or display items
Organized and maintained displays to achieve clean and appealing product layouts.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Arranged consistent shelves, bins, and racks at 4-6 locations by following established planograms.
Kitchen Assistant
WRAAA/ Eagle Mountain Assisted Living
01.2023 - 05.2024
Washing, peeling, and cutting vegetables, cleaning and preparing meat and fish, and preparing complex meals and deserts
Making sure the kitchen is clean and organized; receiving and inspecting inventory; preparing ingredients in advance so they are readily available for daily recipes; and stocking products on the shelves
Assisted chefs in food preparation tasks, resulting in timely meal service.
Cleaned and organized kitchen stations to promote team efficiency.
Collaborated with team members to ensure smooth workflow during peak hours.
Enhanced kitchen efficiency by maintaining clean and organized workstations.
Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Made food according to standard recipes with requested changes for customer satisfaction.
Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
Labeled and stored all food items correctly and checked expiration dates routinely.
Managed time to juggle multiple tasks simultaneously with ease.
Learned other teammates' work tasks to train as backup.
Unloaded food deliveries and stored items in proper locations for easy access.
Maintained high personal grooming standards and uniform presentation.
Lead Sales Associate
Dollar General
06.2021 - 12.2021
Ticket, arrange, and display merchandise to promote sales
Watch for and recognize security risks and thefts and know how to prevent or handle these situations
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Compute sales prices, total purchases, and receive and process cash or credit payment
Inventory stock and requisition new stock
Answer questions regarding the store and its merchandise
Exchange merchandise for customers and accept returns
Clean shelves, counters, and tables
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Bag or package purchases and wrap gifts
Rent merchandise to customers
Performing General Physical Activities
Training and Teaching Others
Performing for or Working Directly with the Public
Performing Administrative Activities
Organizing, Planning, and Prioritizing Work
Establishing and Maintaining Interpersonal Relationships
Communicating with Supervisors, Peers, or Subordinates
Assisting and Caring for Others
Analyzing Data or Information
Monitoring Processes, Materials, or Surroundings
Experience with: GroupMe, Cash registers, Barcode scanners, Computerized cash registers, Magnetic card readers, Point of sale POS computer terminals
Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Developed and maintained knowledge of current sales and promotions.
Manager/Cook
Batesville School District
08.2013 - 08.2018
Establish and enforce nutritional standards for dining establishments, based on accepted industry standards
Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs
Schedule staff hours and assign duties
Keep records required by government agencies regarding sanitation or food subsidies
Investigate and resolve complaints regarding food quality, service, or accommodations
Maintain food and equipment inventories, and keep inventory records
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
Establish standards for personnel performance and customer service
Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
Review work procedures and operational problems to determine ways to improve service, performance, or safety
Order and purchase equipment and supplies
Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
Experience with: Microsoft Word, Microsoft Office
Placed orders to restock items before supplies ran out.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
ServSafe Manager -
UACCB
Batesville, AR
07.2023
Child Nutrition Manager Training part 2 -
ADE University of Central Arkansas
Vilonia, AR
06.2018
Child Nutrition Manager Training part 1 -
ADE University of Central Arkansas
Vilonia, AR
06.2016
High School Diploma -
GrandPrairie High School
Grand Prairie, TX
05.1992
High School Diploma or Equivalent - Child Development
GPHS
Grand Prairie, TX
05.1992
Skills
Customer service
Patience and empathy
Cleanliness and hygiene
Reliability and punctuality
Team management
Honest and dependable
Adaptable and flexible
Problem-solving
Active listening
Time management
Attention to detail
Strong communication and interpersonal skills
Multitasking Abilities
Organizational skills
Accomplishments
Prepared varied menu items in a fast-paced environment.
Adhered to safe food handling and sanitation standards at all times.
Supervised team of 4-6 staff members.
Increased team productivity by implementing key process improvements.
Contributed to a consistent customer satisfaction rating through quality and timely service.
Suggested actionable improvements to streamline training procedures.
Certification
Child Nutrition Manager Training part 2, 06/01/18, This certificate program provides detailed information on the requirements to run a school food service operation
Child Nutrition Manager Training part 1, 06/01/16, This certificate program provides detailed information on the requirements to run a school food service operation
ServSafe Manager, 07/01/23, This certification verifies that a manager or person-in-charge has the knowledge to protect the public from foodborne illness. The course covers topics such as personal hygiene, cross-contamination, time and temperature, and cleaning and sanitizing.
CPR Certification, 05/01/11, Basic CPR class
Timeline
Store Clerk/Grill Cook
Cushman Country Store
09.2024 - Current
Master Retail Merchandiser
DriveLine RetailMarchandising
03.2024 - 12.2024
Kitchen Assistant
WRAAA/ Eagle Mountain Assisted Living
01.2023 - 05.2024
Lead Sales Associate
Dollar General
06.2021 - 12.2021
Manager/Cook
Batesville School District
08.2013 - 08.2018
High School Diploma or Equivalent - Child Development