Summary
Overview
Work History
Education
Skills
Timeline
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Monica Singh

Brooklyn,NY

Summary

Dynamic and resourceful Office Assistant at Winhill Group, recognized for enhancing office efficiency and customer satisfaction. Skilled in data entry and adept at time management, I implemented new filing systems that improved organization and reduced costs. A dedicated team player, I fostered open communication and supported executive staff with precise reports and presentations.

Overview

12
12
years of professional experience

Work History

Office Assistant

Winhill Group
12.2024 - 04.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Increased team productivity, organizing and scheduling appointments and meetings without overlap.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.

Cashier

Family Dollar
02.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Security Officer

Adelis International Security
08.2013 - 07.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Education

Law -

Richmond Hill
Queens, NY

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Resourceful
  • Office administration
  • Prioritizing work
  • Mail handling
  • Office management
  • Excel spreadsheets
  • File maintenance
  • Appointment scheduling
  • Professional and mature
  • Strong problem solver
  • Scheduling appointments
  • Front office management

Timeline

Office Assistant

Winhill Group
12.2024 - 04.2025

Cashier

Family Dollar
02.2024 - 08.2024

Security Officer

Adelis International Security
08.2013 - 07.2015

Law -

Richmond Hill

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Monica Singh