Monicca Sheckels
Virginia Beach,VA
Summary
Dynamic leader with expertise in operations management and customer relations, formerly at Buko Restobar & Lounge. Spearheaded marketing strategies, enhancing brand visibility by 30%. Proficient in team building and bilingual communication, driving seamless service and client satisfaction. Adept at problem resolution and administrative tasks, ensuring operational excellence and strategic growth. I’m a driven individual and have always worked my way up to a higher rank and have been able to achieve my goals and objectives with the best possible outcomes.
Overview
12
12
years of professional experience
Work History
General Manager
Buko Restobar & Lounge
07.2018 - 11.2025
- Directed daily operations to ensure seamless service and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract clientele.
- Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
- Led staff training programs to improve service quality and team performance.
- Collaborated with vendors to negotiate contracts, ensuring favorable terms and cost savings.
- Oversaw compliance with health and safety regulations, maintaining operational standards across the venue.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Front Desk Receptionist
Atlantic Orthopedic Specialist
06.2015 - 08.2018
- Managed patient appointments and coordinated schedules using electronic health record systems.
- Assisted patients with inquiries, providing exceptional customer service in a fast-paced environment.
- Maintained organized reception area, ensuring a welcoming atmosphere for patients and visitors.
- Processed insurance verifications and patient registrations accurately to streamline office operations.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Processing and importing documents with Amazing Charts software system
Front Desk Receptionist/CEO Assistant
VB Capital-Pembroke 5 Building
09.2013 - 05.2015
- Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
- Managed multi-line phone system, directing calls efficiently and maintaining clear communication.
- Scheduled appointments and coordinated meeting room availability for staff and clients.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Cultivated relationships with key stakeholders to enhance investment opportunities and partnerships.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Education
High School Diploma - High School Diploma
Landstown High School (Technology Academy)
2001 Concert Dr,06.2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Administrative skills
- Deadline oriented
- Bilingual
- Proficient in software
Languages
Tagalog
Full Professional
Timeline
General Manager
Buko Restobar & Lounge
07.2018 - 11.2025
Front Desk Receptionist
Atlantic Orthopedic Specialist
06.2015 - 08.2018
Front Desk Receptionist/CEO Assistant
VB Capital-Pembroke 5 Building
09.2013 - 05.2015
High School Diploma - High School Diploma
Landstown High School (Technology Academy)