Tyrin Morrow

• Contract drafting and negotiations
• Managed deposit and payments
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Managed sales coordination including BEO's , rooming list allocation.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Create And execute sales plans to identify and retain appropriate business of the hotel.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Prepare sales proposals and meet with potential clients.
• Established and cultivated solid business relationships with new or existing customers.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Conferred with advertising partners to develop and deploy effective promotional strategies.
• Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
• Improvised live interviews and guest phone calls.
• Increased monthly sales closing rate.
• Met guests before program to discuss outline of interview.
• Designed insightful and attractive [Type] presentations.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Completed point of sale opening and closing procedures.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• For, 's Largest Authorized Retailer, with over 5 years of in-depth sales experience and as proven track record of success

• Consistently ranked Top 5 Sales Representative within the Georgia market
• Promoted to Asst
• Store manager within 8 months of serving as the lead sales representative
• Develop new and low performing Sales Representatives, educating them on sales methodologies as they applied to the store offerings
• Support sales floor by implementing process improvements
• Implemented new recruiting strategies to attract exceptional Sales Representatives
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.

• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Answered customer questions about sizing, accessories and merchandise care.
• Provided positive first impressions to welcome existing, new and potential customers.
• Processed product returns and assisted customers with other selections.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Retail sales 3rd party for Xfinity

• Expert in understanding the customer's needs and delivering effective strategic solutions that coincide with the customer needs
• Effectively communicate all Xfinity products and service information, feature functionalities, billing and install procedures to each customer
• Proven Results:
• Recognized for selling over $3,000 of Xfinity Home Services (Cable, Home Security, Internet) within a 3-hour shift/timeframe
• Consistently exceeded sales goals, delivering 20 plus sales per month

-Establish rapport with local customer base by greeting them warmly upon entrance.

-Maintained designated work areas to ensure great customer experience (6 rooms)

• Energetic effective, who always greet customers with a smile and provides an outstanding customer experience by assisting new and existing customers with their unique technology needs
• Expert in problem solving and offering strategic results to ensure a positive customer experience
• Adept at building immediate rapport with customers, determining their needs and closing sales
• Maintain knowledge of multiple carrier plans and compare confidently with customers
• Familiar with all available devices and upcoming models
• Proven Results:
• Sales Associate promoted to Mobile Expert
• Highest performing Mobile Expert in region 4 consecutive quarters, Greet customers and efficiently process transactions within a busy fast paced retail environment
• Maintain strong presence on sales floor to address customer needs
• Approach browsing customers and initiate conversations to determine buying preferences
• Operate cash register, scanner and computers to check inventory, process customer online orders, collect payments and make change for cash transactions, as well as balance the drawer at the end of the shift
• Replenish floor stock, design displays, and manage inventory and re-sets
• Proven Results:
• Conducted storewide inventory for 4 stores, selected by management
• Managed Christmas resets at all stores within 100 mile radius
• Received ongoing positive feedback from customers assisted – both verbally and in writing
• Maintained knowledge of current promotions, policies regarding payment, exchanges and security practices.