Monice Smith
Washington,DC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
General Service Administration
Washington, DC
09.2023 - Current
- Maintained administrative office flow
- Extensive knowledge performing to most intermediate and advanced capabilities of Maximo and Easi Applications
- Takes appropriate completion actions when project reached completion by notifying the appropriate contracts officials
- Completes assigned task the affect GSA performance in a timely and accurate manner
- Maintain confidentiality in all aspects of client, staff and agency correspondence using IT Security Awareness Training
- Procured office equipment and supplies needed to support the logistics of our organization
- Prepared and maintained accuracy of all the data retrieval and ensured of entries to computer database
- Tracked and documented project status using spreadsheet applications
- Responsible for managing and providing administrative work for all acquisition and contract administration by creating and tracking the procurement of supplies services and construction for Building Managers.
- Monitored progress on projects assigned by upper management.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Directed customer communication to appropriate department personnel.
Administrative Assistant
Bridgepoint Hospital
Washington , DC
01.2023 - 07.2023
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
- Complies with governmental and accreditation regulations
- Provides data entry support, typing and transcription as needed
- Maintains accurate filing system to ensure timely retrieval of information
- Prints, makes copies of materials as needed
- Schedules appointments and follows up as needed
- Provides administrative support for routine or special projects and tasks as assigned, which may include gathering and assisting in compiling financial or statistical data
- Provides clerical assistance, including opening and distributing office mail, maintaining staff schedules and vacation logs and/or other material, supporting and assisting the management team and providers
- May assist with licensing and credentialing process
- Assists with preparation of presentations and other related documents
- Answers telephones, routes callers, takes messages, and provides routine information to callers
- Orders and maintains inventory of supplies and assists in the care and maintenance of equipment, according to established protocols to ensure supplies are available within cost effective guidelines
- Schedules meetings to include identifying meeting location, ordering food, coordinating, and producing the agenda
- Prepares meeting minutes, logs and materials and distributes in a timely manner.
Front Desk Receptionist
Innovative Life Solutions
Silver Spring, MD
07.2022 - 11.2022
- Greeted incoming persons and verified identity before allowing access on premises
- Answered all inquiries in person and via telephone and forwarded all pertinent information and complex issues to the management staff
- Dispensed all mail, packages, and deliveries to the correct apartment units
- Logged all maintenance request in proper internal software making urgency when needed
- Utilize Knowledge of Innovative Life Solutions rules, maintain clients protection and confidentiality
- Collaborate with HR Manager, Finance Department, and other administrative assistant to ensure the best possible experience
- Completed Data and Reports on internal systems
- Manage order, setup and coordinate all catering, staying within the budget for all events
- Provide administrative support to HR Department, Financial Department as well as ILS employees
- Maintained Stocked Executive and Staff Kitchen Area
- Order and stock supplies as needed
- Collect and organized Department Inventory List
- May assist in researching information requests under the manager’s guidance and supervision
- May assemble relevant data and compiles information as directed
- Organizes and maintains correspondence, files and records in accordance with internal procedures
- Follows up on pending matters under the manager’s direction and supervision, providing feedback in a timely manner
- May assist in coordinating the workflow within the manager’s scope of oversight
- Initiates follow-up action as needed.
Patient Service Associate/Receptionist
Medstar Georgetown University Hospital
Washington, DC
02.2017 - 03.2022
- Utilizes knowledge of HIPPA laws; maintaining patient protection and confidentiality
- Collaborates with nurses, doctors, and other administrative assistants to ensure best care possible from check-in to check-out
- Compiles data and reports on internal systems to make sure patients have the most updated information in their files
- Processes all check-in paperwork with detail; asking for clarification to ensure best care possible for patients
- Assists nurses in patient care duties included, but not limited to transporting patients, cleaning rooms, and assisting with responding to patients on unit
- Developed and executed a strategy to check in patients faster reducing wait times by 25% by delegating patients to different nurse/doctors according to the severity of their issues
- Organizes and maintains correspondence, files and records in accordance with internal procedures
- Follows up on pending matters under the manager’s direction and supervision, providing feedback in a timely manner
- May assist in coordinating the workflow within the manager’s scope of oversight
- Initiates follow-up action as needed.
Patient Services Representative
Community Radiology Associates
Washington, DC
12.2016 - 10.2017
- Processed all patient paperwork and co-pays; submitted direct billing to insurance company on file
- Assisted with answering any questions and concerns that patients may have pre-appointment/check in
- Managed bookings by scheduling, confirming, and rescheduling all appointment ensuring that doctors are notified in the allotted time of their cancellations
- Updated all patient profiles to ensure they are receiving the appropriate chart they need according to their files
- Inserted clinical data as needed for appointments; requests films as needed
- Informed staff of patients’ mood and temperaments in lobby to ensure optimal service experience and curtail any frustrations that may affect the mood of other patients
- Obtained proper identification before releasing confidential files to other personnel or insurance companies
- Tracked all logs for check-in and check-outs as well as other sensitive documentation to be provided to management during audits.
Concierge
Columbia Plaza Apartments
Washington, DC
07.2015 - 12.2016
- Greeted incoming persons and verified identity before allowing access on premises
- Answered all inquiries in person and via telephone and forwarded all pertinent information and complex issues to the management staff
- Dispensed all mail, packages, and deliveries to the correct apartment units
- Logged all maintenance request in proper internal software making urgency when needed
- Created a log for all incidents that occurred during my shift and forwarded it to proper management staff.
Administrative Assistant/Unit Clerk
Medstar Washington Hospital Center
Washington, DC
07.2009 - 01.2015
- First point of contact for patients incoming and outbound, greeting and checking in
- Utilized medical terminology to correctly log all forms, communicate quickly with medical staff, and short-hand emails
- Assisted nurse by coordinating admission of patients ensuring proper units/room size according to their aliment
- Initiated, assembled, and filed medical records and provided information necessary to resolve complaints
- Answered resident intercom with urgency and courteously, forwarding all matters of urgency to appropriate personnel
- Managed staffing for front office delegating tasks for all unit clerks and other supporting staff
- Coordinated schedules, confirming, and rescheduling patients for all appointments and notifying appropriate staff for all cancellations
- Utilized internal software to automate calls, emails, and all other communications informing patients of upcoming appointments scheduled.
Education
COMPTIA A+ Certification Pending -
IT Help Desk and Application Support Specialist
03.2023
High School Diploma -
CommonWealth Academy
06.2007
Skills
- Customer Service
- Proficiency in Written and Verbal Communication
- Elementary Spanish (Conversational)
- Problem Solving
- Project Collaboration/Teamwork
- Patient Care
- Administrative Tasking
- Attention to Detail
- Time Efficiency
- Multi-Tasking
- Flexible
- Knowledgeable in HIPPA laws
- Windows and MacOS operating systems
- Microsoft Office
- Word
- Excel
- PowerPoint
- Publisher
- Outlook
- Zoom
- Microsoft Teams
- Medconnect
- Invision
- Teletracking
- EMR software
- Maximo
- Easi
- Security 101
- Google Email
- Google Teams
- Google Calendar
Timeline
Administrative Assistant
General Service Administration
09.2023 - Current
Administrative Assistant
Bridgepoint Hospital
01.2023 - 07.2023
Front Desk Receptionist
Innovative Life Solutions
07.2022 - 11.2022
Patient Service Associate/Receptionist
Medstar Georgetown University Hospital
02.2017 - 03.2022
Patient Services Representative
Community Radiology Associates
12.2016 - 10.2017
Concierge
Columbia Plaza Apartments
07.2015 - 12.2016
Administrative Assistant/Unit Clerk
Medstar Washington Hospital Center
07.2009 - 01.2015
COMPTIA A+ Certification Pending -
IT Help Desk and Application Support Specialist
High School Diploma -
CommonWealth Academy
Similar Profiles
Alyse Cannon-BrownAlyse Cannon-Brown
Project Manager at General Service AdministrationProject Manager at General Service Administration
Bala GovindarajuBala Govindaraju
Pathway Intern - Student Trainee Program Support at General Service Administration (GSA)Pathway Intern - Student Trainee Program Support at General Service Administration (GSA)
Benjamin YinBenjamin Yin
Data Analyst at General Service Administration - Government AgencyData Analyst at General Service Administration - Government Agency