Desired Job Title
Baby SitterBank Customer Service RepresentativeParaprofessionalTeam MemberAfter-School Teacher & Summer Camp CounselorWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteLocation: Augusta, GA, US
Open to relocation: Yes
Open To Work
Monicia Jones
Augusta,GA
Work Preference
Summary
Dedicated and compassionate psychology graduate with hands-on experience supporting children’s educational and emotional development. Proven success assisting teachers, managing classroom activities, and fostering positive learning environments for students from infancy through elementary school. Passionate about applying psychological principles to promote growth, learning, and well-being in every child.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in Work from customer support role.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Team Member
Store Name – Mrs. April
Waynesboro, GA
06.2021 - 09.2023
- Stocked inventory, organized displays, and managed transactions at the cash register.
- Maintained accurate product counts and ensured a clean, organized sales floor.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
Baby Sitter
Self Employed
Waynesboro, GA
07.2024 - 12.2025
- Supervised children during daily activities, ensuring safety and engagement.
- Developed age-appropriate educational games to promote learning and creativity.
- Prepared nutritious meals and snacks, accommodating dietary restrictions.
- Communicated effectively with parents regarding child progress and behavior.
- Implemented consistent routines to foster discipline and responsibility in children.
- Managed multiple tasks simultaneously while maintaining a nurturing environment.
- Adapted caregiving strategies to meet individual child needs and preferences.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supervised children's activities to ensure safety and engagement.
- Developed tailored educational and recreational programs based on individual needs.
Bank Customer Service Representative
USAA Bank
Work From Home
06.2025 - 08.2025
- Assisted customers with account inquiries and transaction processing.
- Resolved customer issues through effective communication and problem-solving strategies.
- Educated clients on banking products and services to enhance financial literacy.
- Processed applications for loans and credit cards efficiently, ensuring compliance with regulations.
- Collaborated with team members to streamline processes and improve service delivery.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Assisted clients with account management, ensuring adherence to banking policies.
Paraprofessional
Sardis Elementary School
Sardis, GA
08.2023 - 06.2024
- Supported instruction for grades K–4 through one-on-one and small-group teaching.
- Assisted with grading, classroom preparation, and morning/lunch supervision.
- Substituted for gym and music teachers, maintaining student engagement and safety.
- Collaborated with lead teachers to promote inclusive and supportive learning environments.
After-School Teacher & Summer Camp Counselor
Play & Learn
Waynesboro, GA
06.2022 - 09.2022
- Supervised and cared for children ages 6 weeks to 8 years, supporting both learning and play.
- Assisted with homework help, activity planning, and meal/snack service.
- Maintained safe and organized classroom environments, including diapering and feeding infants.
Crew Member
McDonald's
Cochran, GA
02.2017 - 05.2017
- Delivered fast, friendly service to over 100 customers per shift.
- Handled cash and card transactions with 100% accuracy.
- Supported restaurant operations including restocking, cleaning, and order accuracy.
Server
Papa’s Pizza To Go
Waynesboro, GA
06.2016 - 08.2016
- Prepared pizzas and sandwiches while maintaining food safety standards.
- Provided friendly, efficient service in a high-volume setting.
Education
Bachelor of Science - Psychology
Middle Georgia State University
Macon, GA04-2022
High School Diploma - undefined
Burke County High School
Waynesboro, GA01-2015
Skills
- Child Development
- Classroom Management
- Behavioral Support
- Lesson Planning Assistance
- Early Childhood Care
- Student Supervision
- Communication & Teamwork
- Psychology Fundamentals
- Positive Reinforcement
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Cleaning
- Leadership qualities
- Computer skills
- Creativity and innovation
- Organizing work stations
- Complaint resolution
- Sales expertise
- FLUENT IN [LANGUAGE]English and conversational in Spanish]
- Sales and marketing
- Technical support
- Mechanically inclined
- Proficient in Microsoft word,excel,office,powerpoint,word and spreadsheet
- Willingness to learn
- Verbal and written communication
- Sales support
- Decision-making capacity
- Multitasking Abilities
- Excellent communication
- Analytical thinking
- Organizational skills
- Decision-making
- Microsoft office
- Google drive
- Database entry
Certification
- cpr Training - 2023
- first aid Training - [2023]
- narcan addiction applicantion Training - [2023]
- defibulator Training - 2023
Timeline
Bank Customer Service Representative
USAA Bank
06.2025 - 08.2025
Baby Sitter
Self Employed
07.2024 - 12.2025
Paraprofessional
Sardis Elementary School
08.2023 - 06.2024
After-School Teacher & Summer Camp Counselor
Play & Learn
06.2022 - 09.2022
Team Member
Store Name – Mrs. April
06.2021 - 09.2023
Crew Member
McDonald's
02.2017 - 05.2017
Server
Papa’s Pizza To Go
06.2016 - 08.2016
High School Diploma - undefined
Burke County High School
Bachelor of Science - Psychology
Middle Georgia State University
Awards & Activities
- Completed JROTC and Nursing career pathways, Burke County High School
- Member, Gay-Straight Alliance Club, Middle Georgia State University (2017–2022)