Monie Kabran
Houston,TX
Summary
Detail-oriented and highly organized professional with a strong background in team leadership, customer service, and operations management. Recent graduate in Police Science with a Minor in Communications, seeking to leverage exceptional administrative, organizational, and communication skills in a legal support or administrative assistant role. Known for the ability to manage multiple tasks, anticipate needs, and thrive in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Language
Work History
Operations Manager
Smoothie King
Houston, TX
01.2021 - Current
- Managed day-to-day operations, ensuring smooth functioning of the store and adherence to company policies
- Administered and tracked employee performance, providing coaching and evaluations to improve productivity and customer satisfaction
- Conducted recruitment, interviews, and hiring of staff, improving team efficiency and reducing turnover
- Created and managed schedules, ensuring proper staffing levels while adhering to budgetary constraints
- Tracked inventory levels, processed orders, and managed cost-control initiatives to minimize waste and ensure operational efficiency
- Developed and maintained customer relations through effective communication and problem resolution, ensuring a positive client experience
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Assistant Manager
Smoothie King
Houston, TX
01.2020 - 12.2020
- Coordinated daily operational tasks, including staff scheduling, performance evaluations, and conflict resolution
- Provided training to new employees, ensuring they understood workplace policies, safety procedures, and customer service expectations
- Assisted with customer inquiries, orders, and product-related questions, demonstrating a keen understanding of the business’s offerings
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Supervisor
Smoothie King
Houston, TX
02.2019 - 12.2019
- Supervised staff during shifts and resolved issues promptly to maintain operational efficiency
- Provided high-level customer service, addressing escalated concerns and ensuring client satisfaction
- Supported the manager with various administrative tasks, such as ordering supplies and maintaining inventory records
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Science - Political Science, Communications
University of Houston - Downtown
Houston, TX 05.2001 - 12 2022
Skills
- Legal Documentation Management
- Client Communication & Relationship Building
- Scheduling & Calendar Management
- Administrative Support & Office Operations
- Records & File Management
- Data Entry
- Microsoft Office Suite
- Attention to Detail
- Problem-Solving
- Customer Service
- Conflict Resolution
- Confidentiality
- Discretion
- Time Management
- Multitasking
- Staff Supervision
- Team Coordination
- Proficient in Microsoft Office Suite
- Knowledge of legal terminology and procedures
- Strong written and verbal communication skills
- Highly organized
- Able to manage confidential information
- Customer-focused
- Strong interpersonal skills
Additionalinformation
Available for immediate start, Professional references available upon request
Relevantskillsandtraining
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Knowledge of legal terminology and procedures (through academic background in Police Science)
- Strong written and verbal communication skills
- Highly organized with excellent attention to detail
- Able to manage confidential information with discretion
- Customer-focused with strong interpersonal and problem-solving skills
Timeline
Operations Manager
Smoothie King
01.2021 - Current
Assistant Manager
Smoothie King
01.2020 - 12.2020
Supervisor
Smoothie King
02.2019 - 12.2019
Bachelor of Science - Political Science, Communications
University of Houston - Downtown
05.2001 - 12 2022
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