Moniece Shannon
Coldwater
Summary
Strategic Customer Service Sales Representative focused on driving customer satisfaction and revenue growth through effective networking and prospecting. Proven ability to convert leads into loyal customers while maintaining high service standards and competitive sales performance. Strong relationship-building and communication skills enhance customer interactions and foster long-term partnerships. Experienced in utilizing consultative techniques to consistently increase sales and revenue over several years.
Overview
5
5
years of professional experience
Work History
Outbound Material Handler
O'Reilly Auto Parts Distribution Center
02.2025 - Current
- Operated rider pallet jacks to transport materials efficiently.
- Loaded and unloaded shipments to sustain inventory flow.
- Inspected incoming materials for quality and accuracy prior to storage.
Customer Returns Processor
Wetherill Associates
11.2024 - 02.2025
- Inspected returned items to identify damage or defects, documenting information in the database.
- Thoroughly inspect and compare merchandise with the original requisition, recording pertinent details such as quantity, type of defect, and date on invoices or relevant forms.
- Package and label merchandise appropriately for resale.
- Receive and evaluate returned products.
- Conduct research to gather necessary information about the products.
Customer Service Representative
Belk Department Store
11.2022 - 05.2024
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Utilized customer service software to manage requests and track interactions.
- Handled challenging situations with professionalism and empathy.
- Provided management with feedback on customer trends and concerns.
- Informed customers about billing procedures and processed payments efficiently.
- Cultivated strong relationships with customers through personalized support.
- Promoted high satisfaction levels by delivering knowledgeable, friendly service.
- Performed administrative tasks, including updating databases and generating reports.
Team Leader
AeroSafe
01.2022 - 09.2022
- Maintained positive working relationship with fellow staff and management.
- Ensured compliance with all safety regulations in the workplace.
- Completed daily quality assurance duties to provide feedback for improvements.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Oversaw training and development programs to enhance team skills and knowledge.
Manager
Bath and Body Works, Limited Brands
10.2020 - 11.2021
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with regulatory requirements and industry standards.
- Lead sales efforts to meet the selling goals during scheduled shifts.
- Display expert knowledge of the product, company policies, and store strategies.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Associate of Arts -
Northwest Mississippi Community College
Senatobia, MS12.2023
Skills
- Complaint resolution
- Customer relationship management
- Conflict mediation
- Strategic sales techniques
- Workplace safety protocols
- Shipping and receiving operations
- Return merchandise authorization management
- Organizational efficiency
- Merchandise upselling strategies
- Task prioritization skills
- Key holder responsibilities
- Customer service excellence
- Quality assurance processes
- Team leadership abilities
- Customer service proficiency
- Professional demeanor and positivity
- Multi-tasking expertise
Timeline
Outbound Material Handler
O'Reilly Auto Parts Distribution Center
02.2025 - Current
Customer Returns Processor
Wetherill Associates
11.2024 - 02.2025
Customer Service Representative
Belk Department Store
11.2022 - 05.2024
Team Leader
AeroSafe
01.2022 - 09.2022
Manager
Bath and Body Works, Limited Brands
10.2020 - 11.2021
Associate of Arts -
Northwest Mississippi Community College
Education and Training
other
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