Moniela Gillott
Ontario,CA
Summary
Proven track record of enhancing client satisfaction and retention rates by over 20% at Sweeping Beauty Housekeeping, showcasing deep cleaning expertise and exceptional customer service skills. Adapted to diverse work environments, from residential to commercial, demonstrating strong work ethic and multitasking proficiency. Achieved significant improvements in indoor air quality and workplace efficiency through meticulous attention to detail and safety regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Professional Cleaner
Sweeping Beauty Housekeeping and Organizing
07.2021 - 08.2024
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
Massage Therapist / Health Educator
National Holistic Institute Teaching Clinic
08.2017 - 04.2021
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
Restaurant Bar Manager
The Elephant Bar
03.2007 - 12.2013
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
Education
Massage Therapy And Health Education
National Holistic Institute , Ontario , CA
Ontario, CA07.2017
High School Diploma - General Studies
Canyon View High School /Chaffey Adult School
Ontario, CA06.2001
Skills
- Self-Motivation and Initiative
- Strong Work Ethic
- Multitasking proficiency
- Deep cleaning expertise
- Reliability and punctuality
- Knowledge of safety regulations
- Customer Service
- Adaptable and Flexible
- Team Collaboration
- Physical Stamina
Certification
NCLB Exam certification
Timeline
Professional Cleaner
Sweeping Beauty Housekeeping and Organizing
07.2021 - 08.2024
Massage Therapist / Health Educator
National Holistic Institute Teaching Clinic
08.2017 - 04.2021
Restaurant Bar Manager
The Elephant Bar
03.2007 - 12.2013
Massage Therapy And Health Education
National Holistic Institute , Ontario , CA
High School Diploma - General Studies
Canyon View High School /Chaffey Adult School
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