Summary
Overview
Work History
Education
Skills
Timeline
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Monifa Watson

Maiden,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Foreign Exchange Teller

Republic Bank Limited
01.2019 - 03.2021
  • Ensured compliance with federal anti-money laundering regulations through proper documentation of customer information
  • Performed research into potential fraudulent activities related to currency exchanges
  • Processed customer deposits, withdrawals, and payments in accordance with company policies and procedures
  • Calculated and recorded foreign exchange transactions accurately according to standard operating procedures
  • Adhered to all applicable banking laws, regulations, and guidelines when processing foreign exchange transactions
  • Created monthly reports detailing daily sales figures for management review
  • Monitored suspicious activity related to currency exchanges or money laundering operations
  • Identified opportunities for improvement within the department's operational processes
  • Developed relationships with customers in order to increase repeat business opportunities
  • Maintained an organized work environment by cleaning, stocking, and organizing teller station supplies throughout the day
  • Resolved customer inquiries and complaints in a timely manner while providing excellent customer service.

New Accounts Representative

Republic Bank Limited
12.2016 - 01.2019
  • Answered customers' questions and explained available services and products
  • Delivered exemplary service to customers to drive strong account growth from day one
  • Greeted and welcomed customers to the bank
  • Verified customer identification documents for compliance with Bank Secrecy Act regulations
  • Provided customers with information on financial products and services offered by the bank
  • Collected and recorded customer deposit and feeds and issues receipts
  • Answered incoming calls from customers related to their accounts
  • Provided excellent customer service at all times while interacting with clients
  • Maintained accurate records of customer accounts and transactions
  • Responded promptly to emails from clients requesting assistance
  • Performed data entry of new accounts into banking system database
  • Processed customer deposits, withdrawals, transfers, loan payments, and other transactions.

Teller

Republic Bank Limited
12.2014 - 12.2016
  • Cross-sold credit cards, loans and other bank products.
  • Educated customers on online banking and mobile banking applications.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Trained new hires on customer service policies and procedures.

Education

Certification in Networking Essentials -

Global Technology Inc
02.2018

Certificate in Information Technology Fundamentals -

Global Technology Inc
11.2017

Skills

  • Customer Engagement
  • Service Quality Assurance
  • Customer Service
  • Data Entry
  • Signature Verification
  • Team Leadership
  • Verbal and Written Communication
  • MS Office Proficient
  • Reliable and Responsible
  • Customer Service-Oriented
  • Honest and Dependable
  • Excellent Communication Skills
  • Attention to Detail
  • Workload Management

Timeline

Foreign Exchange Teller

Republic Bank Limited
01.2019 - 03.2021

New Accounts Representative

Republic Bank Limited
12.2016 - 01.2019

Teller

Republic Bank Limited
12.2014 - 12.2016

Certification in Networking Essentials -

Global Technology Inc

Certificate in Information Technology Fundamentals -

Global Technology Inc
Monifa Watson