MONICA DOMINGUEZ
Sacramento,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued, also to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Aids For Daily Living
10.2023 - 01.2024
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Assisted with completion of referral forms and verified data accuracy and completion
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Account Representative
The Law Offices Of Nelson & Kennard
02.2023 - 09.2023
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Collaborated with other departments to address customer needs and service requests.
- Achieved revenue targets by developing targeted account strategies.
- Attended monthly sales meetings and quarterly sales trainings.
Elections Aide
Yolo County Elections Office
05.2022 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Made outbound calls to obtain account information
- Assisted registered voters with updating address and phone numbers
- Assisted customers with registering to vote
- Data Entry
- Assist potential candidates with filing paperwork to potentially run for office
- Count and proof candidate statements
- Open, sort and count ballots.
Clerk III
Sacramento City Unified School District
05.2017 - 05.2022
- Supported office clerical functions using word processing and other software, email and office machines
- Received and distributed incoming mail, messages and packages to appropriate individuals
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information
- Performed data entry and recordkeeping tasks to track company correspondence and updates
- Answered multi-line telephone system and routed calls to appropriate personnel
- Copied, scanned and filed documents to maintain office records
- Prepared and issued purchase orders, invoices and statements
- Generated regular reports such as utility data information.
Receptionist
Midas Automotive
08.2015 - 11.2015
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
- Updated and recorded customer or client information to maintain accounts.
Education
Certificate in Office Administration -
Sacramento Job Corps Center
Sacramento, CA06.2011
High School Diploma -
Hiram Johnson
Sacramento, CA06.2010
Skills
- Bilingual In Spanish (Written & Spoken)
- Creative Thinking
- Attention to Detail
- Problem Solving
- Microsoft Office
- Data Recording
- Data Entry and 10-Key
- Self-Motivated
- Google Drive
- Reliable and Punctual
- Flexible and Adaptable
- Office Machine Operation
- Multi-line phone proficiency
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Aids For Daily Living
10.2023 - 01.2024
Account Representative
The Law Offices Of Nelson & Kennard
02.2023 - 09.2023
Elections Aide
Yolo County Elections Office
05.2022 - 07.2022
Clerk III
Sacramento City Unified School District
05.2017 - 05.2022
Receptionist
Midas Automotive
08.2015 - 11.2015
Certificate in Office Administration -
Sacramento Job Corps Center
High School Diploma -
Hiram Johnson