MONIKA ARORA
Melville,NY
Summary
Seasoned Financial Relationship Manager with proven expertise in Client relations/ Treasury/FX /Marketing Skills /Portfolio And Wealth Management /Digital Banking and financial advisory for Corporate Clients.Solid understanding of statutory and regulatory requirements about KYC/AML in onboarding processes. Consultative in approaching, understanding, and anticipating business partner needs while proactively delivering solutions. Talented Team builder and supervisor with expertise in developing and maintaining consistent, accurate, and legal accounting structures along with a proven track record in driving, innovation, and influencing big business clients.
Overview
19
19
years of professional experience
Work History
Manager and Head of Banking Services
Axis Bank LTD
04.2006 - 04.2023
- Ensured Transaction Banking activities are grounded in Bank's strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating
- Standardized cash management procedures across multiple departments, ensuring consistency in practices and reporting.
- Implemented risk mitigation strategies during transaction negotiations, safeguarding company interests while promoting successful deal closures.
- Mitigated reputational damage by promptly addressing customer complaints related to fraudulent transactions or account security concerns.
- Coordinate with Legal, Risk, Compliance, local businesses and others to ensure compliance with country-specific regulations on bank documentation, Know Your Customer, Foreign Exchange transactions.
- Provided Comprehensive and Customised business banking solutions tailored to financial needs of customers
- Identify and coordinate New Cross sell opportunities with coverage Partners and effective networking in International Banking.
- Worked With wide range of partners including business owners, technology, Operations, Legal & Compliance, Marketing.
- Created company culture initiatives that raised employee satisfaction rates by 22%
- Exceeded customer acquisition target by 25% by launching niche Marketing campaigns.
- Closely Worked with Risk teams/Marketing experts Transaction Banking RM to provide Product solutions to customers.
- Monitored and supported products implementation processes and verify adherence to KYC standards during onboarding processes.
- Client-Level planning, budget, and revenue responsibilities along with Cross sell Opportunities to increase Wallet share.
- Enhanced data accuracy for smoother transaction approvals, conducting thorough audits and reconciliations of accounts.
- Prevented potential fraud incidents through vigilant monitoring of suspicious activities and immediate escalation to appropriate parties.
Head Of Operations
IDBI Bank LTD
04.2004 - 03.2006
- Analyses operational performance to identify pain points and provided actionable solutions to management.
- Translated business requirements into functional requirements to support internal teams.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Worked directly with subject matter experts to elicit business needs and document business requirements
- Compared business performance and operating policies against benchmarks.
- Directed daily operations of departments, coordinating interdepartmental project activities.
- Coordinated and conducted special analytical studies and projects to improve programmatic operations.
- Designed data collection and reduction to draw conclusions from operational, notional, and simulated data sets.
Education
Master of Business Administration - Finance And Accounting Management
Indira Gandhi National Open University
India04.2007
Bachelor of Commerce - Accounting/Law/Management
Chandigarh University
India04.2005
Skills
- Cash Management/Treasury/ Forex
- Transaction Banking /Corporate Banking
- Risk Assessment and Classification
- Strong Qualitative and Analytical Skills
- Management Information System(MIS)
- Client Relations and Relationship building
- Prioritizing Marketing Planning
- Leadership and Interpersonal Skills
- Communication and Organizational skills
- Problem Anticipation and Resolution
- Cash Management/Payment Gateways
- Critical Thinking/Coaching
- Communication Skills, Prioritizing and Planning, Enterprise Risk Management & Mitigation; Expert user of Microsoft Office suite, including Word, Excel, and PowerPoint
Timeline
Manager and Head of Banking Services
Axis Bank LTD
04.2006 - 04.2023
Head Of Operations
IDBI Bank LTD
04.2004 - 03.2006
Master of Business Administration - Finance And Accounting Management
Indira Gandhi National Open University
Bachelor of Commerce - Accounting/Law/Management
Chandigarh University