Monika Batkiewicz
Mount Prospect,IL
Summary
Dynamic financial service leader with a proven track record at ALTOUR International, excelling in customer relationship building and cash handling. Recognized for exceeding service standards and maintaining compliance, while training new employees and resolving complex inquiries. Fluent in Polish, leveraging strong communication skills to enhance client satisfaction and operational efficiency.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Lead Financial Service Representative
ALTOUR International
01.2010 - 05.2025
- Responsible for the daily operations of a Financial Services office which included balancing cash draweres, inventory management of foreign currency, American Express Travelers Cheques, Gift Cheques and Gift Cards
- Maintained productivity and quality standards at all times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times
- Investigated and resolved customer inquiries and complaints quickly
- Collaborated with various accounting departments for sales reporting and training development
- Supported travel departments by researching debit memos and commissions
- Improved profit margins by negotiating with vendors to reduce cost of office operations
- Coordinated local trade shows to promote Travel and Financial Services products, cross-selling products
- Facilitated meetings at schools with students and parents to provide guidelines on foreign currency and ATM/Credit card usage internationally
- Monitored exchange rates to maximize revenue
- Provided reference material to clients
- Performed client outreach to increase sales
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues
Lead Financial Service Representative
American Express, TRS Inc
06.1993 - 12.2009
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Maintained financial operations, including open payables, aged receivables, debit memos and general ledger.
- Reported daily deposit logs, weekly revenue reports and monthly compliance reports.
- Trained new financial employees on company operations, policies and services.
- Performed monthly cash and compliance audits.
- Researched and reconciled general ledger for multiple offices.
- Submitted operating expenses for the office.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Associate of Arts - Travel And Tourism / Minor in Computer Programming
Northwestern Business College
Chicago, ILSkills
Bank regulatory compliance
Customer relationship building
MS Office Products
ADP payroll system
Cash handling
Account reconciliation
Foreign exchange market trend expertise
Organizing travel itineraries
Fluent in Polish language
Certification
Bank Secrecy Act
Anti-Money Laundering
Weighted Cost Rate & Negotiating Exchange Rates
Forecasting & Inventory Management
Company Awards
Star Performer Award
Consumer Travel Network Platinum Star Performer Award
Consumer Travel Network Pacesetter Award - received 3x, awarded to the top 5% employees of the company
Timeline
Lead Financial Service Representative
ALTOUR International
01.2010 - 05.2025
Lead Financial Service Representative
American Express, TRS Inc
06.1993 - 12.2009
Associate of Arts - Travel And Tourism / Minor in Computer Programming
Northwestern Business College