Monika Benavides
Houston,TX
Summary
Experienced with retail operations management, focusing on process improvement and customer satisfaction. Utilizes strategic planning to enhance store performance and drive efficiency. Track record of effective team leadership and inventory management.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
David Yurman
05.2023 - 06.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Coordinated cross-functional teams for successful execution of annual physical inventories and reconciliation activities.
- Boosted customer satisfaction by providing efficient and effective sales support to indirect channel partners.
Sales support
David Yurman
10.2021 - 08.2023
- Spearheaded collaboration between sales support functions such as pre-sales and post-sales teams for seamless customer experiences.
- Trained new sales support members, enhancing team productivity and cohesion.
- Established strong relationships with buyers and other stores in the company, ensuring timely product delivery and optimal inventory levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Educator
lululemon
11.2020 - 10.2021
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Office Manager Inside Sales
Bell & McCoy Integrated Solutions
08.2019 - 08.2020
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
Account Coordinator
JANUS et Cie
02.2019 - 08.2019
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Streamlined communication between client advisors and internal teams for seamless project execution.
- Facilitated weekly status reports, project documentation and client billing.
Sales Service Coordinator
Gucci
04.2018 - 02.2019
- Collaborated with team members for successful store events, attracting potential clients and fostering brand loyalty.
- Handled high-value transactions, maintaining accuracy and confidentiality throughout the process.
- Coordinated special orders seamlessly for clients seeking exclusive or customized items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Energy Advisor
Tesla
08.2017 - 01.2018
- Stayed current on industry trends and emerging technologies, ensuring up-to-date advice for clients seeking innovative solutions.
- Assisted clients in navigating local permitting processes and securing financing options for their projects.
- Collaborated with engineers, designers, and installers to ensure seamless project execution and delivery.
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
Delivery Operations Specialist
Tesla
10.2016 - 08.2017
- Streamlined the delivery process by developing and implementing standard operating procedures for clients and support staff.
- Collaborated successfully with cross-functional teams to optimize operational processes for enhanced efficiency in the delivery experience department.
- Increased delivery efficiency by optimizing vehicle maintenance schedules and minimizing downtime.
Product Specialist
Tesla
04.2016 - 10.2016
Inventory Manager
Advantage BMW
09.2015 - 04.2016
Education
Bachelor's degree - Biology, General
University of Houston-Downtown
05-2017
Bachelor's Degree - Biology, General
University of Texas at Tyler
01.2017
Skills
- Internal audits
- Incident reporting
- Policy enforcement
- Creative problem- solving
- Retail operations
Timeline
Operations Supervisor
David Yurman
05.2023 - 06.2024
Sales support
David Yurman
10.2021 - 08.2023
Educator
lululemon
11.2020 - 10.2021
Office Manager Inside Sales
Bell & McCoy Integrated Solutions
08.2019 - 08.2020
Account Coordinator
JANUS et Cie
02.2019 - 08.2019
Sales Service Coordinator
Gucci
04.2018 - 02.2019
Energy Advisor
Tesla
08.2017 - 01.2018
Delivery Operations Specialist
Tesla
10.2016 - 08.2017
Product Specialist
Tesla
04.2016 - 10.2016
Inventory Manager
Advantage BMW
09.2015 - 04.2016
Bachelor's Degree - Biology, General
University of Texas at Tyler
Bachelor's degree - Biology, General
University of Houston-Downtown
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