Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

MONIKA BOSILJ

Pembroke Pines,Florida

Summary

Bilingual Office Manager and Administrative Professional with over 3 years of experience in office operations and customer service. Expertise in managing multi-line phone systems, document management, and inventory control. Recognized for exceptional communication skills and reliability in fast-paced environments. Proven ability to support HR functions and coordinate travel effectively. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Skilled Retail Associate with background in customer service, inventory management, and sales.

Overview

10
10
years of professional experience

Work History

Retail Associate / Inventory & Customer Service

Bath & Body Works
Pembroke Pines, USA
10.2024 - Current
  • Facilitated customer assistance and managed inventory, returns, and communication systems.
  • Tracked sales and processed transactions to support order fulfillment.
  • Ensured accurate cash handling and effective use of POS systems.
  • Provided personalized product recommendations to enhance customer experience.
  • Maintained store appearance through organized merchandise displays and cleanliness standards.
  • Collaborated with team members to achieve daily sales targets and improve service quality.
  • Conducted inventory checks to manage stock levels and reduce discrepancies.
  • Resolved customer inquiries and complaints to promote positive shopping experiences.

Administrative Coordinator & International Liaison

Rising Stars International
08.2020 - Current
  • Managed incoming communications and administrative workflows across international partners.
  • Handled sensitive documentation, including visas and applications.
  • Coordinated travel logistics and arranged accommodations for international athletes.
  • Tracked payments and maintained administrative records for dozens of candidates.
  • Served as liaison between institutions and families, ensuring smooth onboarding and transitions.

Administrative Assistant & Event Representative

Fort Lauderdale International Boat Show
Fort Lauderdale, USA
10.2024 - 11.2024
  • Provided general office support, handled documentation, and managed communications with vendors and attendees.
  • Contributed to logistics coordination and front desk reception responsibilities.
  • Distributed and collected event materials, mail, and contracts.
  • Communicated with clients to address inquiries and provide information.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Head Coach / Administrative Support

Different international teams
, Europe
01.2016 - 01.2023
  • Coordinated logistics for travel, practices, and tournaments for international youth and professional basketball teams.
  • Managed team registration and licensing while facilitating communication among staff, athletes, and families.
  • Maintained comprehensive player files and organized travel documentation to ensure readiness.
  • Organized competitive events to promote team spirit and sportsmanship among athletes.
  • Evaluated player performance through regular assessments and conducted feedback sessions.
  • Communicated with parents regarding player development and progress updates.
  • Conducted drills and fitness circuits to enhance athletes' coordination and skills.

Education

Licence - Basketball Coach

FIBA
Croatia
08-2021

Post-Graduate Certificate - Business Management

Durham University
Durham, United Kingdom
06-2019

Certificate - Basketball Coach

Academy For Coaches
Rijeka, Croatia
06-2016

Bachelor of Science - Criminal Justice

Florida International University
Miami, FL
04-2010

Skills

  • Office administration and records management
  • Facilities coordination
  • Travel arrangements
  • Expense reporting and reconciliation
  • POS system oversight
  • Mail and courier management
  • Inventory control
  • Sales tracking
  • Store upkeep
  • Cash handling accuracy
  • Customer assistance

Languages

English
Native/ Bilingual
Spanish
Limited
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
Slovenian
Native/ Bilingual

Affiliations

  • Basketball: Active participant in recreational leagues and community events; enjoy casual coaching and strategy sessions.
    Outside-the-Box Activities: Engage in creative team-building sports and innovative strategy games to foster
    collaboration and leadership.

References

References available upon request.

Timeline

Administrative Assistant & Event Representative

Fort Lauderdale International Boat Show
10.2024 - 11.2024

Retail Associate / Inventory & Customer Service

Bath & Body Works
10.2024 - Current

Administrative Coordinator & International Liaison

Rising Stars International
08.2020 - Current

Head Coach / Administrative Support

Different international teams
01.2016 - 01.2023

Licence - Basketball Coach

FIBA

Post-Graduate Certificate - Business Management

Durham University

Certificate - Basketball Coach

Academy For Coaches

Bachelor of Science - Criminal Justice

Florida International University

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