Summary
Overview
Work History
Education
Skills
Timeline
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Monika Brooks

Baton Rouge,LA

Summary

Dedicated and goal-oriented professional with a strong work ethic. Thrives in high-pressure environments, ensuring timely package delivery. Proficient in industry-standard software, handheld, and wearable devices for streamlined operations. Skilled in safe operation of heavy equipment, including forklifts and conveyor systems. Adaptable to changing schedules, excelling at multitasking in fast-paced settings. Detail-oriented with excellent communication skills, proactively identifying and addressing issues to optimize processes and support team objectives. Hardworking and passionate job seeker committed to success.

Overview

10
10
years of professional experience

Work History

Sortation Associate

Amazon
11.2022 - Current
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Facilitate efficient package scanning and pallet organization for staging and delivery processes
  • Provide mentorship and coaching to team members, emphasizing proper pallet building techniques and safety measures
  • Contribute to the Associate Safety Committee, promoting compliance with safety standards and trained in multiple operational areas including water spider, trailer dock release, and pallet auditing
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
  • Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
  • Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
  • Operated variety of conveyors, moving packages in, and out of loading dock areas safely and efficiently.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.

Inventory Specialist

Truce Software
10.2021 - Current
  • Coordinate orders transfer to warehouse, ensuring efficient processing and accurate shipping address verification
  • Assist sales team by facilitating order creation and providing clients with order tracking updates
  • Generate comprehensive shipment reports using Salesforce and collaborate with teams to expedite shipments and reduce costs
  • Monitor and document returns using Google Sheets, prioritize tasks, and maintain supply inventory levels
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Scanning Clerk

Associated Grocers
02.2021 - 07.2021
  • Executed recoup recovery operations for damaged or returned items, ensuring product integrity through reconditioning and accurate credit documentation
  • Facilitated inventory management by assembling and labeling put-back pallets, directing products towards restocking, reclamation, salvage, donation, or disposal as appropriate
  • Uphold strict safety and sanitation standards while performing precise data entry and quality control for high-volume document scanning, leveraging proficiency in scanning technology and software
  • Ensured compliance with privacy regulations by maintaining strict confidentiality regarding sensitive client information.
  • Improved data accuracy by thoroughly reviewing scanned documents for errors and making necessary corrections.

Direct Store Delivery Receiver

Walmart
08.2018 - 02.2021
  • Efficiently processed incoming grocery and general merchandise using the ASN system, ensuring precise logging and inventory management
  • Performed routine audits and verified merchandise against invoices with a high level of accuracy, maintaining a discrepancy threshold within $5
  • Uphold strict shrink prevention measures by meticulously accounting for all received items and maintaining organized and clean receiving areas
  • Established and maintained professional vendor relationships, effectively serving as the main point of contact for coordination and issue resolution
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Established strong relationships with vendors, leading to improved order accuracy and delivery times.
  • Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
  • Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
  • Improved communication with suppliers, resulting in better coordination of incoming shipments.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.

Optician

Walmart
04.2015 - 08.2018
  • Ensured optical area presentation met company standards through meticulous merchandise stocking, display arrangement, and inventory management, including the handling of returns and prevention of shrinkage
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Delivered comprehensive optical services, including precise measurement and fitting for eyewear, accurate processing of prescriptions, and adept handling of sales transactions, contributing to departmental efficiency and revenue growth
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

Education

High School Diploma -

Skills

  • Order Fulfillment Management
  • Precision in Task Execution
  • Sales Operations Support
  • Inventory Control
  • Data Entry and Record-Keeping
  • Analytical Problem-Solving
  • Customer Engagement
  • Adherence to Procedures
  • Decision-Making
  • Teamwork
  • Multitasking
  • Adaptability

Timeline

Sortation Associate

Amazon
11.2022 - Current

Inventory Specialist

Truce Software
10.2021 - Current

Scanning Clerk

Associated Grocers
02.2021 - 07.2021

Direct Store Delivery Receiver

Walmart
08.2018 - 02.2021

Optician

Walmart
04.2015 - 08.2018

High School Diploma -

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Monika Brooks