Monika Callanan
Glendale,NY
Summary
Friendly Bartender with exceptional skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
30
30
years of professional experience
Work History
Bartender
Tee Dee's Tavern
02.2010 - Current
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
Medical Assistant
Dr. Yuan
09.2008 - 05.2009
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Verified patient insurance coverage and collected required co-payments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Measured patient pulse oximetry.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Prepared lab specimens for diagnostic evaluation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided professional services and support in a dynamic work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bartender
Four Greenfield
04.1994 - 11.2008
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar presentable and well-stocked to meet customer needs.
- Built relationships with vendors to manage orders and negotiate costs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2000
Skills
- Handling Difficult Customers
- Patience and Tolerance
- Clear and effective communication
- Ordering Supplies
- Staff Training
- Self Motivation
- Problem-Solving
- Issue Resolution
- Outgoing Personality
- Team player attitude
- Honest and Dependable
- Telephone Etiquette
- Cleanliness and hygiene
Timeline
Bartender
Tee Dee's Tavern
02.2010 - Current
Medical Assistant
Dr. Yuan
09.2008 - 05.2009
Bartender
Four Greenfield
04.1994 - 11.2008
High School Diploma -
Queensborough Community College of The City University of New York