Summary
Overview
Work History
Education
Skills
Websites
Activities
Timeline
Generic

MONIKA CERIDON-JORDAN

Glen Allen,VA

Summary

Results-driven professional with extensive experience in achieving industry success. Proven ability to enhance team performance while meeting customer service goals and business objectives. Committed to fostering employee collaboration to boost productivity and streamline processes. Strong leadership skills complemented by effective planning and organizational capabilities.

Overview

18
18
years of professional experience

Work History

Manager, Product & Order Management

QUBICAAMF WORDWIDE
10.2025 - Current
  • Lead end-to-end domestic and international order-to-cash operations, overseeing MOD and global orders across U.S. markets, Affiliates, and Distributors
  • Manage cross-functional collaboration with Sales, Shipping, Logistics, and installers to resolve backorders, documentation issues, and fulfillment challenges
  • Own customer communications throughout project lifecycles, addressing escalations and securing final payments
  • Drive project execution by coordinating installations, training, software activation, and customer-specific requirements to ensure on-time delivery and payment
  • Monitor and analyze daily operational reports (orders, warranties, cancellations, compliance, commitments) to identify risks and drive timely resolution
  • Maintain operational rigor through comprehensive project documentation, reporting, and progress tracking using ClickUp, CRM, JDE, and Qupee
  • Build, lead, and develop high-performing teams, including hiring, training, workload management, and performance oversight
  • Adapt team structure and responsibilities to meet business demand while managing PTO and timekeeping
  • Provide direct and indirect leadership across domestic and international order management functions

Manager, Domestic Project Coordination

QUBICAAMF WORDWIDE
10.2022 - 10.2025
  • Provide support through successful planning, execution, and completion of projects.
  • Work closely with team members and stakeholders to facilitate project progress and ensure deliverables are met
  • Coordinate various activities, ensure effective communication among a team of 5, monitor timeline and assist with project documentation
  • Monitored project deliverables to ensure they met deadlines. to ensure timely completion.
  • Coordinate project meetings, including scheduling, agenda preparation, and minute-taking.
  • Conduct weekly 1-on-1 meetings with each team member to assist with any project roadblocks, provide feedback, and address any personal or professional development needs

Account Manager

Provet Builders Inc.
06.2021 - 08.2022
  • Identified and pursued new business opportunities to expand client portfolio.
  • Provided key account support and conducted research to enhance client satisfaction.
  • Established and maintained vendor relations and clientele from project conception to completion & handover
  • Managed all construction operations, financing, accounts payable & receivables
  • Brand management

Account Manager

G.J. Gardner Homes
08.2019 - 06.2021
  • Set up franchise office and showroom for semi-custom/custom home & ADU builds
  • Oversaw all operations, site supervisors, sub-contractors
  • Integrated ERP system for financing, accounts payable & receivables
  • Established and maintained vendor relations and client relationships throughout project lifecycle, ensuring smooth transitions from conception to completion
  • Coordinated timely material deliveries across greater San Diego area, supporting project schedules and site needs
  • Conducted safety training and maintained jobsite records.
  • Managed home warranty service calls, addressing client concerns and ensuring satisfaction post-project completion

Department Manager, Project Management

Advanced Exercise
07.2008 - 06.2018
  • Oversaw over $10 million worth of projects.
  • Managed projects from initial sales to completion, ensuring adherence to monthly operating budgets and key milestones
  • Conducted quarterly performance evaluations for team of 6, fostering accountability and individual growth
  • Supported 32 sales representatives across 18 states, enhancing sales strategies and customer engagement
  • Conducted hiring and training sessions for new sales representatives and project managers. of all new sales reps and project managers
  • Brand ambassador for regional and national trade shows
  • Order management, RMA administration and client invoicing through ERP system
  • Continuously improved and documented processes to maximize accuracy and efficiency

Education

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - PROJECT MANAGEMENT

COLORADO TECHNICAL UNIVERSITY
Aurora, CO
05.2015

BACHELOR OF ARTS (B.A.) - MEDIA STUDIES & COMMUNICATION

UNIVERSITY OF NORTHERN COLORADO
Greeley, CO
05.2003

Skills

  • Adaptability and quick learning
  • Critical thinking
  • Cross-functional collaboration
  • Multi-tasking
  • Microsoft Office proficiency
  • Google Workspace expertise
  • QuickBooks knowledge
  • Salesforce experience
  • SAP and Oracle familiarity
  • Order management
  • Conflict resolution
  • Training and development
  • Problem solving
  • Team leadership
  • Project documentation
  • Risk management
  • Verbal and written communication
  • Client relationship management

Websites

Activities

  • Veteran Associations – Our family consists of a strong line of combat military vets from every branch, so this group of individuals is very important to us.
  • Golf – Our daughter’s interest for golf motivated our family into learning and playing the game as often as possible so that we can keep up with her and share her passion for the sport.
  • Dog rescue – Our family is always looking for any chance to support our local dog rescues.
  • Outdoors- I love the outdoors and always seek an opportunity to explore different locations, whether hiking, biking, or taking a stroll through town.

Timeline

Manager, Product & Order Management

QUBICAAMF WORDWIDE
10.2025 - Current

Manager, Domestic Project Coordination

QUBICAAMF WORDWIDE
10.2022 - 10.2025

Account Manager

Provet Builders Inc.
06.2021 - 08.2022

Account Manager

G.J. Gardner Homes
08.2019 - 06.2021

Department Manager, Project Management

Advanced Exercise
07.2008 - 06.2018

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - PROJECT MANAGEMENT

COLORADO TECHNICAL UNIVERSITY

BACHELOR OF ARTS (B.A.) - MEDIA STUDIES & COMMUNICATION

UNIVERSITY OF NORTHERN COLORADO

Similar Profiles

  • Gadhe Bala PruthviGadhe Bala Pruthvi

    <ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY<ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY

  • CLAUDIA PELCZARSKACLAUDIA PELCZARSKA

    Assistant Manager & Analyst, Global Project Management & Product Development at ESTEE LAUDER COMPANIESAssistant Manager & Analyst, Global Project Management & Product Development at ESTEE LAUDER COMPANIES

  • Anne Marie H PortugalAnne Marie H Portugal

    Sr. Product Manager I ECommerce Order Management S at StaplesSr. Product Manager I ECommerce Order Management S at Staples

  • Kiran Kumar JKKiran Kumar JK

    Order Management Specialist at AZUGA TELEMATICSOrder Management Specialist at AZUGA TELEMATICS

CREATE PROFILE
MONIKA CERIDON-JORDAN