Monika Czytowska
Trumbull,CT
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Hartford Healthcare Neurogi & Motility
01.2025 - Current
- Coordinate patient scheduling and managed appointment logistics to enhance clinic efficiency with last-minute changes.
- Assisted in resolving patient inquiries and concerns, ensuring a positive experience.
- Responded to facility concerns when the manager is out.
- Attended training to enhance a productive work environment, such as descaling training and front desk support to minimize errors.
- Supports other departments as needed for Colorectal surgery, Medical Weight Loss and Behavioral Health
Patient Service Coordinator Float
Hartford Healthcare Medical Group
11.2023 - 01.2025
- Worked with a variety of different specialties
- Schedule/cancel appointment such as follows ups, testing, procedures and labs
- Answer incoming calls and route according to priorities, and triangle calls
- Print doctor’s orders such as imaging referrals, letters, referrals to other specialties, labs and testing directions
- Collects co-pays and informs patient on office charges
- Managed referrals according to provider requirements
- Constructed guides on every department operation
- Minor Training of Epic Navigation
- Covered Milford to Norwalk Region
Senior Associate in Accounts Receivable
MBI
09.2021 - 07.2023
- Managed checks and balances, checks reports, batch payments
- Payments for Danbury Mint, Davis & Towne, Willable & Ward, Gifts for Her, Easton Press and PCS Stamps Coins
- Operate Open 50 mail cutter for opening and viewing mail (1st class, new cap, and payments) and batching in different categories.
- Operated Pitney Bowes folding machine DI425.
- Sending FTC (Federal Trade Commission) notifications as well as notifying customer of overpayments
- Processing/proofing personalization orders, conversion orders, cancelling orders, verifying financial status of customers before shipping merchandise.
Customer Experience seasonal from June to October
Really Good Stuff LLC
06.2020 - 09.2021
- Collect payments/send invoices
- Operated OMS (order management systems) VAI, Bids, and quotes from (US, CAN, HI, PR and AK)
- Filed & managed School supply order PO’s/voucher organization, catalog deletes/requests.
COVID Call Specialist-Contact Tracer & Vaccine Specialist
AMN Healthcare
02.2021 - 04.2021
- Interviewed positive cases of Covid clients and their contacts
- Schedule and cancel Vaccine appointments through 211 (Vaccine state Hotline Rep for State of CT)
- Worked side by side with Accenture, 211, DPH and State of CT
- F/T Remote
Public Admin Intern
Trumbull Health Department
06.2017 - 08.2017
- Created an Oral Hygiene poster for new mom’s to be
- Developed Policies for Record Retention & Destruction and Foodborne Outbreak protocol.
- Assisted Director with correcting town ordinances in Municode Library database.
Admin Intern
Southwest Community Health Center
05.2016 - 08.2016
- Filled out paperwork for DPH licensure, and building inspections
- Organized employee handbooks (HR) as well as made a list of scoring evaluations (HR Functions)
- Implemented a dental inventory/ fee schedule list for dental clinics to maximize profitability.
- Attended in meetings for proper drug disposal, wellness, TB, transgender, and discounted drug programs (340B)
- Reviewed invoices for service contracts for federal Inspections/audits
Education
Master of Public Administration -
Fairfield University
Fairfield, CT01.2018
Bachelor of Science in Health Science - focus on public/nutrition health
University of Bridgeport
Bridgeport, CT05.2015
Skills
- Computer skills: Proficient in internet, PDF files, copy, scan, fax, email, G-Suite, VAI (2000), QAS, Appointment Plus, Ring Central, ContaCT, InContact (NICE Program), IEX NICE web station, SharePoint, Facebook, Valence, Apollo, OMS, UKG, EPIC, Tiger Text
- Microsoft Teams, Softros Lan Messenger, Zoom, Skype and WhatsApp for communication within company
- Client Skills: Maintained patient confidentially as stated by HIPPA regulations/ Reply to customers concerns by email and phone
- Canceled/ scheduled patient appointments in business and in healthcare settings/calendar management
- Organized patient files/ EMR/ invoices for easy access/ Gathered medical files to offsite storage
- Experienced in customer relations/ sales and problem solving for patient concerns or medications
- Provided hygiene instruction, impact on oral health, nutritional health, and smoking cessation
- Created employee manuals and ran a budget for clinical supplies
- Returns/exchanges
- Languages: Verbal in Polish
Certification
Dorsey College (Training Direct)-Bridgeport May 2025
Medical Coding and Billing Certificate
Timeline
Patient Services Coordinator
Hartford Healthcare Neurogi & Motility
01.2025 - Current
Patient Service Coordinator Float
Hartford Healthcare Medical Group
11.2023 - 01.2025
Senior Associate in Accounts Receivable
MBI
09.2021 - 07.2023
COVID Call Specialist-Contact Tracer & Vaccine Specialist
AMN Healthcare
02.2021 - 04.2021
Customer Experience seasonal from June to October
Really Good Stuff LLC
06.2020 - 09.2021
Public Admin Intern
Trumbull Health Department
06.2017 - 08.2017
Admin Intern
Southwest Community Health Center
05.2016 - 08.2016
Bachelor of Science in Health Science - focus on public/nutrition health
University of Bridgeport
Master of Public Administration -
Fairfield University