Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Monika Deliova

Portland,OR

Summary

Lover of all things food and wine, hospitality 51%-er, avid traveler, and sunshine hunter. 12+ years of service industry experience, with deep appreciation for wine and restaurant culture. I love a busy environment, and I love to be a part of a team-focused restaurant family. My ultimate goal is to open a restaurant or wine bar of my own in the next 3 years.

Overview

8
8
years of professional experience

Work History

General Manager and Beverage Director

Mucca Osteria
02.2020 - Current
  • Started as a part-time server with passion for wine, took over managerial responsibilities towards the end of 2020.
  • Beverage directing an Italian wine list over 670 Sku-s.
  • Managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developing and implementing strategies to increase sales and profitability.
  • Cultivating strong relationships with guests and vendors to ensure long-term success, loyalty and professional friendships.
  • Maximizing efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and wine related skills and knowledge.
  • Formulating policies and procedures to streamline operations.
  • Organizing events and private parties

Server and Sommelier

Jon & Vinny's
07.2018 - 02.2020
  • Served food and delicious wine promptly with focused attention to guests needs.
  • Developed strong rapport with regulars through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Fine-dining Server

Bouche on Bridge
04.2017 - 11.2017
  • Maintained a polished appearance and manners, contributing to the upscale ambiance.
  • Worked closely with the sommelier to provide personalized wine selections based on guests' tastes and meal choices.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.

Education

Italian Wine Scholar -

Wine Scholar Guild
12-2025

Certified Sommelier -

Court of Masters Sommeliers
01-2019

Master of Arts - Linguistics - English And German

Matej Bel University
Banska Bystrica, Slovakia
04-2017

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Training and coaching
  • Inventory control
  • Strategic planning
  • Staffing
  • Purchasing
  • Recruitment
  • Expense control

Interests

Fashion, Photography, Cooking, Reading books, Fitness, Eating around town, Getting lost in foreign cities

Timeline

General Manager and Beverage Director

Mucca Osteria
02.2020 - Current

Server and Sommelier

Jon & Vinny's
07.2018 - 02.2020

Fine-dining Server

Bouche on Bridge
04.2017 - 11.2017

Italian Wine Scholar -

Wine Scholar Guild

Certified Sommelier -

Court of Masters Sommeliers

Master of Arts - Linguistics - English And German

Matej Bel University

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Monika Deliova