Monika Gonzales
Gilbert,AZ
Summary
Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Barista / Hiring Manager
Just Love Coffee
Mesa, AZ
02.2023 - 04.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, and americanos.
- Trained new baristas on company policies and standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Managed the recruitment process including sourcing, interviewing, and final selection of new employees.
Hostess / Waitress
Buffalo Wild Wings
Gilbert, AZ
06.2020 - 02.2023
- Answered phone to record takeout orders and respond to service questions.
- Accurately recorded dine-in customer's orders into point of sale systems.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and daily transactions accurately.
Education
High School Diploma -
Highland High School
Gilbert, AZ05-2020
Some College (No Degree) - Business in Accounting
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZSkills
- Ordering Procedures
- Beverage Preparation
- Latte Art
- Specialty Coffee Knowledge
- Espresso Machine Operation
- Team Collaboration
- Reliable and Dependable
- Adaptability and Flexibility
Timeline
Barista / Hiring Manager
Just Love Coffee
02.2023 - 04.2024
Hostess / Waitress
Buffalo Wild Wings
06.2020 - 02.2023
High School Diploma -
Highland High School
Some College (No Degree) - Business in Accounting
Maricopa Community Colleges - Chandler-Gilbert Community College