Summary
Overview
Work History
Education
Skills
Languages
Interests
Extracurricular activities
Timeline
Generic

Monika GUrung

Nottingham,Maryland

Summary

Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.

Overview

2
2
years of professional experience

Work History

Restaurant Waiter

Family Bussiness
09.2022 - 04.2023
  • Delivered exceptional customer service by promptly addressing guest inquiries and needs.
  • Participated in team meetings to discuss service improvements and operational efficiencies.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Assisted in training new team members on restaurant protocols and service standards.

Cashier

Family Business
09.2022 - 04.2023


  • Maintained clean and organized checkout areas to enhance customer experience.
  • Handled cash register operations, ensuring accuracy in daily cash handling procedures.
  • Implemented strategies for reducing wait times, improving overall checkout efficiency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Volunteer

Old Age Home
01.2021 - 07.2021
  • Supported daily living activities, ensuring comfort and safety for elderly residents.
  • Collaborated with staff to maintain cleanliness and orderliness of communal areas.
  • Facilitated communication between residents and family members, promoting strong relationships and understanding.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

Nursing

Morgan State University
Baltimore, MD
05-2028

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic

Languages

Hindi
Full Professional
English
Full Professional
Urdu
Limited Working
Nepali
Native or Bilingual

Interests

  • Swimming
  • Adventure Travel
  • Gardening
  • Volunteer Work
  • Community Cleanup
  • Offering time and support to shelters for the homeless, women, and animals
  • Participating in fundraising events to support local charities, schools, or community projects

Extracurricular activities

I love cooking. I always make sure everyone around me is happy. And I think cooking is the best way to make people happy.

Timeline

Restaurant Waiter

Family Bussiness
09.2022 - 04.2023

Cashier

Family Business
09.2022 - 04.2023

Volunteer

Old Age Home
01.2021 - 07.2021

Nursing

Morgan State University

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