Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
Hobbies
Generic

Monika Harwood

Springfield,OR

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

27
27
years of professional experience

Work History

Direct Support Professional Caregiver

Addus Home Health Care
Springfield, OR, OR
04.2020 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Educational Assistant

Highland Elementary School
Grants Pass, OR
09.2017 - 02.2020
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.

Disability Support Worker

Scope International
Melbourne, Australia
05.2013 - 10.2014
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept accurate records for client files and handled related paperwork.
  • Adhered to company requirements for patient interactions and care standards.
  • Kept detailed daily logs with care actions, patient behaviors and incidents.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.

Direct Support Professional

Home Instead
Melbourne, Australia
10.2001 - 06.2013
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.

Customer Service Representative

Optical Sciences
Carlow, Ireland
11.2002 - 06.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Process Specialist

Oracle
Dublin, Ireland
08.1999 - 08.2001
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Conducted training and change management processes to improve operations.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.

Technical Support Specialist

Creative Labs
Dublin, Ireland
07.1998 - 07.1999
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Submitted service tickets for equipment maintenance requests.

Education

Master of Arts - Teaching English As A Second Language

University of Opole
Poland
06.1998

Bachelor of Arts - English

University of Opole
Poland
06.1996

Skills

  • Personal Service
  • Dependable and Responsible
  • First Aid Certification
  • Respectful and Compassionate
  • Attentive to People
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure

Timeline

Direct Support Professional Caregiver

Addus Home Health Care
04.2020 - Current

Educational Assistant

Highland Elementary School
09.2017 - 02.2020

Disability Support Worker

Scope International
05.2013 - 10.2014

Customer Service Representative

Optical Sciences
11.2002 - 06.2008

Direct Support Professional

Home Instead
10.2001 - 06.2013

Process Specialist

Oracle
08.1999 - 08.2001

Technical Support Specialist

Creative Labs
07.1998 - 07.1999

Master of Arts - Teaching English As A Second Language

University of Opole

Bachelor of Arts - English

University of Opole

Hobbies

Hiking, reading, exploring and learning about new cultures, getting to know new people and getting new experiences .

Hobbies

Hiking, reading, exploring and learning about new cultures, getting to know new people and getting new experiences .

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Monika Harwood