Monika Hlinkova

• Complete Hotel Controllers duties (daily/monthly/per voyage) as per Completion Check List - such are - authorization of CC for teammates and guests; review MPAy/ONCO failed charges; review daily manual refunds to t/m or guests accounts; compensations; review VOID checks; review Ship* and Crunchtime charges and posting if correct;
• Auditing cash floats of all cashiers; replenishment of ATMs; spotcheck in FB stores; spotcheck of items in Bar Locations...
• Supervised accurate, efficient, and compliant completion of financial reporting packages per each voyage.
• Prepared FB variance analyses for stocktakes on a daily basis, helping to track the actual versus computer figures (depletions) and minimize the human errors involving the variances
• Support GSM and Crew Manager with the financial aspects of the day
• Preparing all necessary documents and reports for possible Financial internal or external audits
• Help to implement and follow all company policies and procedures enhancing the financial aspect

As Senior Assistant Purser I was covering all positions onboard the Princess vessels - Finance Manager; Crew Manager and Guest Services Manager

• Provided support to all teammates by managing the finances; helping with travel arrangements, and preparing materials for immigration purposes
• Oversaw daily operations within the Guest Services department, delegating tasks efficiently to provide excellent customer service and maintaining a positive work environment for all team members.
• Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
• Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
• Managed financial transactions accurately, maintaining accountability and reducing discrepancies in end-of-day reports.

As Assistant Pursers I have covered positions of Night Manager; Front Desk Supervisor; however majority of my contracts were assigned as Administration Officer. My main duties were...

• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
• Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
• Maintained accurate records of passenger information while adhering to data privacy regulations.
• Communicated with Immigration Officials and held close professional and friendly relationship with Port Agents to provide accurate and satisfactory information for guests and teammates during their visits and stay in countries around the world

• Resolved guest inquiries quickly, providing timely information about ship amenities, services, and activities.
• Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
• Assisted in financial management tasks, contributing to the efficient operation of the purser''s office.
• Tracked lost luggage reports diligently, coordinating with port agents to reunite belongings with rightful owners as soon as possible.
• Investigated and resolved guests inquiries with billing of the purchases onboard.
• Several times helping to train newly joined colleague in processes and procedures for financial institution, answering questions and providing guidance and excellent customer service.

Beaumont Boutique Guest House was a 16 bedroom small privately owned hotel. We have provided mostly bed & Breakfast stay experience for business clients, however weekends were booked for family private parties - many of the times wedding parties. On several occasions we were hosting a Wake family parties and during the Cheltenham Race Horse week we accommodated a private helicopter-land site crew.

I have started as a housekeeper and with experience and needs of small establishment progressed to breakfast chef, waitress, receptionist and finally worked as Assistant Manager. This was my first actual job in hotel industry.

After 4 years working in UK I have moved to Spain with my partner and was given opportunity to work in hotel here. However in summer of 2008 the Euro crashed, my job opportunity was cancelled.

As unemployed I was looking for new directions and have found something new, interesting and exciting - work at sea and never looked back.