Monika Janczuk

• Conducted thorough product research for retail space to ensure we stock high quality. not highly processed dog food, treats + enrichment toys to become an expert on all inventory items, ultimately providing superior customer service experiences with knowledgeable staff.
• Achieved company growth by implementing strategic plans and streamlining operations.
• Enhanced brand reputation with effective marketing campaigns exceptional customer service and public relations efforts.
• Created a positive work culture, resulting in increased employee satisfaction and retention rates.
• Built productive relationships with industry partners, businesses and community members to support strategic business objectives.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Represented business at industry conferences, fundraisers and local events.
• Managed financial, operational and human resources to optimize business performance.
• Communicated business performance, forecasts and strategies to franchise team.

• Developed and implemented social media and marketing strategies to promote company's services and increase client base
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• Managed internal CRM database to maximize customer outreach efforts and strengthen client relationships.
• Developed visually engaging marketing materials to support service launches and promotions.
• Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
• Enhanced brand visibility by developing and implementing targeted marketing campaigns via MailChimp.
• Collaborated with team members to establish successful execution of projects and campaigns.
• Crafted compelling content for newsletters, blogs, and social media, engaging audiences and building community.
• Created engaging brochures and flyers to use for promotional materials and distribution.
• Increased customer engagement through the creation of compelling social media content and strategies.

Mary Jane's Pot Shop was sold and the business was re-named to Top Crop under new ownership. However, my managerial role and tasks remained the same.

• Reviewed federal & Oregon Liquor and Cannabis Commission laws, websites and bulletins to ensure company is compliant with all state and federal regulations.
• Formulated policies and procedures to streamline operations.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Assisted in recruiting, hiring and training of team members.
• Managed employee training, evaluations, training and schedules.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Established comprehensive employee training materials to develop skills, increase product knowledge, improve productivity, and maintain compliance with state and federal industry regulations.
• Developed and implemented strategies to increase sales and profitability in competitive market.
• Cultivated strong relationships with clients, vendors, and industry partners to ensure long-term success, exclusivity and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed purchasing, sales, marketing and vendor accounts efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Handled problematic customers to assist employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.