Monika Jones
Jackson,TN
Summary
Experienced Director with 10 years of experience in Community Supervision, Safety and Security. Excellent reputation for resolving problems and improving customer satisfaction. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-oriented team player with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while leading by positive example. Committed to streamlining procedures while optimizing employee talent.
Overview
27
27
years of professional experience
Work History
District Director
TDOC Community Supervision
07.2020 - 12.2022
- Assessed knowledge, skills and abilities of staff, coordinated regular skill training and implemented reinforcement techniques to address gaps and opportunities.
- Coordinated recruitment, interviewing and hiring of district staff.
- Led and developed team of district associates and oversaw creation of district-specific plans.
- Managed performance within assigned district and monitored execution of operations plans.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
Field Training Officer
TDOC; Community Supervision
08.2016 - 12.2022
- Coordinated and conducted various training, such as firearms, report writing, and physical fitness.
- Completed all missions without incident and acted as team leader on international missions.
- Verified all release orders.
- Verified safety and security of inmates within institution through consistent and continuous onsite monitoring.
- Revised inmate handbook, policies, and procedures.
- Maintained high level of awareness and reported suspicious activity.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
State Probation and Parole Officer
TDOC; Community Supervision
08.2012 - 12.2022
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Performed routine home inspections and drug tests for offenders on parole.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Developed case reports detailing inmate history and likelihood of committing another crime.
Administrative Manager
TDOC Community Supervision
09.2015 - 07.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
District Intake Coordinator
TDOC Community Supervision
08.2017 - 12.2018
- Supported office staff, officers and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and offender needs.
- Enhanced office productivity by handling high volume of callers per day. Facilitated onboarding for offender in 7 counties in West Tn.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Increased office productivity by transcribing daily meetings and appointments and implementing organizational systems for documents.
Community Resource Officer
Lane College
09.2015 - 09.2017
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Patrolled Lane College and The Oman Arena location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
Education
Master of Science - Higher Education
Kaplan University
Chicago, IL11.2016
No Degree - Excellence In Leadership
Sergeants Academy
Tullahoma, TN05.2015
No Degree - Commissioned Officer Field Services
TN Correctional Academy
Tullahoma, TN10.2012
Bachelor of Arts - Criminal Justice
Lane College
Jackson, TN05.2012
Skills
- Succession Planning
- Interdepartmental Collaboration
- Business Development and Planning
- Operating Procedures and Policies
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Safety and Security Enforcement
- District Standards
- Operational Records Review
- Contact Management Systems
- Internal Control Systems
- Organizational Leadership
- Professional Relationships
- Employee Performance Reviews
- Employee Retention
Accomplishments
- Supervised and trained a team of 50 officers and non commissioned staff.
- Implements and oversees compliance operations in 7 counties in West TN.
- Achieved results in several leadership roles with accuracy and efficiency.
- Skilled in safety and security.
Certification
- Certified Crisis Intervention Officer, TDOC - 2019-2022
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
District Director
TDOC Community Supervision
07.2020 - 12.2022
District Intake Coordinator
TDOC Community Supervision
08.2017 - 12.2018
Field Training Officer
TDOC; Community Supervision
08.2016 - 12.2022
Administrative Manager
TDOC Community Supervision
09.2015 - 07.2020
Community Resource Officer
Lane College
09.2015 - 09.2017
State Probation and Parole Officer
TDOC; Community Supervision
08.2012 - 12.2022
Master of Science - Higher Education
Kaplan University
No Degree - Excellence In Leadership
Sergeants Academy
No Degree - Commissioned Officer Field Services
TN Correctional Academy
Bachelor of Arts - Criminal Justice
Lane College
Similar Profiles
Rashunda GrantRashunda Grant
Rehabilitation Counselor at Georgia Department of Community SupervisionRehabilitation Counselor at Georgia Department of Community Supervision
Melayne LoveMelayne Love
Community Supervision Officer at Department Of Community SupervisionCommunity Supervision Officer at Department Of Community Supervision
Mary HamiltonMary Hamilton
Licensed Master Social Worker 2 at New York State Department of Corrections and Community SupervisionLicensed Master Social Worker 2 at New York State Department of Corrections and Community Supervision
KaMya CooperKaMya Cooper
Licensed Practical Nurse at Maxim Healthcare Home HealthLicensed Practical Nurse at Maxim Healthcare Home Health
Jada DonaldJada Donald
Dance Instructor at Bonnie's School of DanceDance Instructor at Bonnie's School of Dance