Monika Kazmy
Whitsett,North Carolina
Summary
Conducting thorough legal research to provide accurate and up-to-date information on laws, regulations, and precedents relevant to the organization's activities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Software Consultants
01.2020 - 12.2023
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Attended telephone skills and program information training sessions to boost aptitude.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
Legal Assistant
RIAA Barker Gillette
02.2014 - 10.2016
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Contacted clients to schedule appointments and discuss progress of cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Communicated pertinent information to clients via phone, email, and mail.
Education
Law -
Kabul University
Kabul Afghanistan12.2013
Skills
- Communication skills
- Customer service
- Documentation review
- Time management
- Microsoft excel
- Microsoft word
- Data Entry
- Document Editing
- Writing and Editing
- Fast Learner
- Case Management
- Document Filing
- Client Communication
- Interviewing Clients
- Multitasking
- Professionalism
- Report Writing
- Deadline Monitoring
- Research and Data Collection
Languages
Dari
Pashto
English
Persian
Urdu
Timeline
Customer Service Representative
Software Consultants
01.2020 - 12.2023
Legal Assistant
RIAA Barker Gillette
02.2014 - 10.2016
Law -
Kabul University
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