Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monika Koziol

Crowley

Summary

Dynamic and results-driven professional with extensive experience in customer service and task delegation at Cracker Barrel Restaurant. Proven ability to enhance dining experiences through effective complaint handling and order accuracy. Recognized for fostering teamwork and maintaining high standards, ensuring operational efficiency and guest satisfaction.

Overview

10
10
years of professional experience

Work History

Waitress Supervisor

Cracker Barrel Restaurant
02.2021 - 10.2023
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Cashier

Whidbey Island Cannabis
11.2018 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Mobile Gas Station
12.2017 - 09.2018
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Housekeeper

Ted and Mellissa Co
08.2013 - 09.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

High School Diploma -

Plain Feild High School
Plainfield, IL
06-2012

Esthetics License -

Naperville Skin Care
Naperville, IL
08-2013

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Waiting tables
  • Customer service
  • Conflict resolution

Timeline

Waitress Supervisor

Cracker Barrel Restaurant
02.2021 - 10.2023

Cashier

Whidbey Island Cannabis
11.2018 - 04.2020

Cashier

Mobile Gas Station
12.2017 - 09.2018

Housekeeper

Ted and Mellissa Co
08.2013 - 09.2014

High School Diploma -

Plain Feild High School

Esthetics License -

Naperville Skin Care

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