Monika Mal

Client: Premium Brands (January 2023 - Present)

Project: Concierge and OFS (POS)

Domain: Retail

Description: Concierge and OFS are the instore online platforms connected to the instore POS system which will help the customer to select items as online shopping and buy from the store. It also gathers the shopping preferences of the customer from the previous experience and helps the selling associate to serve the customer better.

Key Roles & Responsibilities:

• Worked on User Requirements gathering by interacting with stakeholders and business users using JAD and One to One interview technique to get a better understanding of the domain and current system.
• Converted Business Requirements into the Functional Specifications from UML and worked on changes with the help of Requirement Traceability and Impact Analysis.
• Worked on the entire Omni-Channel strategy based on project goals with concerned stakeholders.
• Documented Omni-Channel reports which include daily dashboards, operational metrics reporting, ad hoc operational troubleshooting and strategic reporting.
• Gathered data and conduct analysis with the goal of improving the organization's supply chain operations.
• Involved in functionally validating Web services delivered in SOAP XML format as provided in specification document.
• Performed GAP analysis between the "AS-IS" model of the legacy system and "TO-BE" model to identify the project gaps.
• Gathered requirements and translate into business processes as well as UX/UI wireframes to Create UI wireframes.
• Involved in providing pseudo application code to interact with APIs, Web Services using JSON XML.
• Responsible for creating UML modeling plan, Use Cases, process flows, screen flows and business requirements documentation to model system development specifications, using MS Visio and Rational Requisite.
• Created use case diagrams to represent the process flow to easily communicate it to the client/product owner using MS Visio.
• Worked on Agile, Scrum methodology for development and Backlog documentation, wrote user stories based on INVEST criteria and documented the Sprint Backlog and technical backlog.
• Involved in creating Dashboard reports to support the end users and customers using Tableau Desktop.
• Defined user stories in JIRA by creating tickets and elaborated stories to offshore development and QA teams.
• Worked with the team designing and implementing SQL queries for QA testing and report/data validations.
• Executed SQL queries to test the database for records that detect pricing and product label filters.
• Act as Scrum Master to facilitate the development team.
• Managed onsite and offshore teams, handle sync up meetings to share the work status.
• Supported and co-ordinated with Omni-Channel and POS teams.
• Worked on identifying the production issues by looking into server & application logs.
• Worked on data processing METL Jobs to move the data to the Central database from different H2 DB instances.
• Performed mobile application testing.
• Test Automation of web applications using Cucumber.
• Performed application testing on different mobile platforms such as IOS and Android devices.
• Assisted delivery manager with on\off boarding vendor resources hired for contract jobs.
• Worked on a CRM application to view vendor resources details, performance and to generate reports for auditing and vendor contract renewal purposes.
• Involved during the User-Acceptance Testing with end-users, management and development team in order analyze the risk involved in the updating of the existing system.

Client: FedEx (October 2021 - December 2022)

Project: ShopRunner CS-WebApp Replatform

Modernize legacy CS-APP to new technology stack. CS-APP is an important ShopRunner application used by the support team for handling member/order related transactions.

Key Roles & Responsibilities:

• Serve as liaison between developers, architects, designers and end user. Utilized my people skills in gathering requirements from clients to interpret that into understandable format for developers.
• Created Specification Document and designed mockups and interface design using MS Visio to make it visually easier for the user to understand business needs.
• Worked on system upgrade project and led the team ensuring 100% successful timely delivery at go-live.
• Developed dashboard to track the performance of Discrepancy trend analysis.
• Trained internal employees and external clients on changes, new systems or new procedures.
• Established user story acceptance criteria and refined stories with scrum teams. Created Sprint Release Plans with input from development teams. Applied Agile methods and processes in project development.
• Worked as business and technical analyst and coordinated with client stakeholder teams to understand business requirements, design, and development of the project.
• Created functional documents, entity classes and workflow diagrams for the new development tasks.
• Coordinated ,Lead offshore teams and assisted as required to progress with development.
• Worked with Stakeholders to get business requirements and guided the offshore team to implement it.
• Used Postman tool to test Rest API's.
• Involved in Unit testing, System Testing, Integration Testing and User Acceptance Testing.
• Responsible for validating bug business.
• Managed full SDLC process to deliver the application from scratch to usable product.
• Participate in agile meetings.
• Participates in the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.
• Inspects the product progress at the end of every Sprint and has complete authority to accept or reject work done.
• Responsible for securing requirements that can be understood by both Business and IT teams.
• Used SQL queries for QA testing and data validation which enhanced the quality of the system.
• Created UML Diagrams like Use Case, Activity and Data flow Diagrams, ER Diagrams.

Client: QVC

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Participate in Creating Master data and map them into various modules of the application.
• Performed Business data gathering and report generation using Tableau.
• Created Reports and charts using Data visualization tools like Tableau and Power BI.
• Worked extensively with MS Excel and SQL Server, tableau Desktop.
• Created and managed project templates, use case templates, requirement types.
• Conducted interviews with key stakeholders to analyze existing data and gather requirements.
• Developed flowchart and process diagram using MS Visio.
• Wrote SQL scripts for creating performance evaluation reports Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered in scripts and tested properly.
• Identified bugs during the test phase and reported them using HP Quality Center.
• Maintained Traceability Matrix throughout the project.
• Conducted UAT, documented and reported user feedbacks to management team, and developed training materials for different end users and assisted in users training for the new system.

Key Role and Responsibilities:

• Focused on writing the business requirement documents.
• Helped scrum master and product owner to create the user stories.
• Translate business requirements and technical information into non-technical terms for communication and collaboration with development, operations, and leadership groups.
• Serve as the first line of support for data issues and data subject matter expert (SME) for clients.
• Participated in analysis, specification, design, and implementation, testing phases of Software.
• Work with Operation's management team to prioritize issues and identify future improvement opportunities.
• Periodically engage business users to identify pain points and other opportunities for enhancement.

• Worked on requirement gathering and analysis.
• Created reports as per management requirements.
• Worked with senior team members to look at existing and new education department legal requirements.
• Prepared documents and project execution plans for new requirements.