Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monika Martinez

Orlando

Summary

Extremely organized person looking to fulfill the duties and mission at this company. Can provide a professional atmosphere to any area I perform duties in a company setting. I would also like to move up in my career.

Overview

8
8
years of professional experience

Work History

911 Dispatcher

Orange County Sheriff Office
Orlando
04.2024 - Current
  • Managed emergency calls and prioritized response based on urgency.
  • Documented call details accurately for record-keeping and reporting purposes.
  • Provided clear instructions to callers in distress, ensuring their safety until help arrived.
  • Assisted in training new dispatchers on protocols and procedures.
  • Maintained calm demeanor in high-stress situations while handling multiple calls.
  • Utilized computer-aided dispatch software to track ongoing incidents efficiently.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
  • Assisted departments with special requests for assistance and BOLOs.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Phlebotomist I

Quest Diagnostics
06.2023 - 04.2024
  • Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
  • Administer oral solutions according to established training.
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.
  • Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.
  • Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
  • Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
  • Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.
  • Read, understand and comply with departmental policies, protocols and procedures.
  • Assist with compilation and submission of statistics and data when required.
  • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
  • Complete online and in person training courses timely.

Proposal Designer

Lumio Solar
05.2022 - 12.2022
  • I worked on designs to place solar panels on different angles of customers homes. Sales department would send me the address of customer’s home. I would look up the address on the satellite. It showed me the house structure and what the roof looked like. I would design around the placement of the sun, shade, and additional objects that were attached on the surface of the roof.

CNA- Phlebotomy

Orlando Regional Medical Center
02.2021 - 09.2021
  • Worked with patients and their families to provide the best for their health care by feeding, cleaning up patients, doing labs, vital signs, charting information on their care, and watching patients with mental disabilities, and or dementia.

Flight Attendant

Silver Airlines
Orlando
01.2020 - 03.2020
  • A flight attendant, or Cabin attendant, ensures that passengers are safe and comfortable during a flight. My main duties performed were safety checks before take off, offering food and beverages to passengers. My crew and I also demonstrated emergency procedures like putting on oxygen masks, buckling seat belts and using emergency exits if needed.

Passenger Service Agent

Alaska Airlines
Orlando
06.2017 - 01.2020
  • Customer service agent that is capable to work in a high pace environment within the airport. As an agent I process ticket on a complex system for passengers in order for them to fly, rebook flights, give price voucher if flights are delayed or cancelled, and process payments.
  • Make boarding and scheduled gate announcements for passengers.
  • Give Seats to accommodate families who don’t have seats on their scheduled flight.
  • Escort small children, elderly, and passengers that do not speak English to their scheduled flights.
  • Board, deplane, clean planes and even on occasion pass luggage to be placed under the flight, luggage carousel or lost & found.

Education

GED -

OCPS Virtual School
Orlando, FL
06-2016

Associate of Science - Forensic Science, Engineering, And Math

Valencia College
Orlando, FL

Skills

  • Customer service
  • Critical thinking
  • Safety protocols
  • Data entry
  • Emergency response
  • Technical communication
  • Problem-solving
  • Computer skills
  • Decision-making
  • Verbal and written communication
  • Crisis management
  • Teamwork and collaboration
  • MS Office
  • Typing
  • Record keeping
  • Filing
  • Communication skills
  • Multitasking
  • Working in high-pressure situations
  • Police department procedures
  • Map reading skills
  • Typing speed

References

References available upon request.

Timeline

911 Dispatcher

Orange County Sheriff Office
04.2024 - Current

Phlebotomist I

Quest Diagnostics
06.2023 - 04.2024

Proposal Designer

Lumio Solar
05.2022 - 12.2022

CNA- Phlebotomy

Orlando Regional Medical Center
02.2021 - 09.2021

Flight Attendant

Silver Airlines
01.2020 - 03.2020

Passenger Service Agent

Alaska Airlines
06.2017 - 01.2020

GED -

OCPS Virtual School

Associate of Science - Forensic Science, Engineering, And Math

Valencia College

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