Monika Mittal
STAMFORD
Summary
Accomplished Senior Director in Order-to-Cash and Finance Transformation, with over two decades of experience modernizing finance operations across Fortune 500 and high-growth companies. Specialize in architecting and executing digital finance strategies, leveraging ERP (Oracle Cloud, SAP S/4HANA), billing platforms (Versapay, HighRadius), and finance data platforms to automate reconciliations, chargebacks, reporting, and payments. Recognized for leading complex, multi-year finance modernization programs that reduced costs, improved compliance, and unlocked real-time financial insights. Skilled at uniting cross-functional stakeholders to streamline processes, enhance governance, and build scalable finance ecosystems. Passionate about enabling CFOs to transform finance into a driver of strategic growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Director – Revenue Operations
Priceline.com
Norwalk
09.2024 - Current
- Led enterprise-scale finance transformation and automation initiatives across Order-to-Cash, Payment Operations, and Chargeback Management.
- Partnered with global teams in Finance, Accounting, Tax, Technology, and Revenue Operations to architect scalable data solutions improving accuracy, compliance, and efficiency across multi-million-dollar financial workflows.
- Order-to-Cash Transformation – SAP S/4HANA (AWS)
- Led end-to-end Order-to-Cash (O2C) solution design for Priceline.com, aligning with Booking Holdings’ global finance blueprint (Booking.com, Agoda, OpenTable, Kayak).
- Consolidated legacy finance systems into a unified SAP S/4HANA (AWS) ERP environment.
- Collaborated with 150+ global stakeholders across Finance, Accounting, Tax, Revenue Operations, and Technology.
- Architected rebuilt booking-to-cash processes covering invoicing, billing, reconciliations, cash application, customer hierarchy, credit risk, disputes, dunning, and accounting.
- Accounts Receivable Modernization – $100 M Unapplied Cash Resolution
- Led $100 M initiative to resolve AR subledger issues related to unapplied cash.
- Executed data cleanup and implemented process improvements across invoicing, reconciliation, and upstream product workflows.
- Partnered with 10+ cross-functional teams (50+ members) to enhance data integrity, cash application accuracy, and customer experience.
- Drove 30–40% efficiency gains across finance operations through automation and workflow redesign.
- Improved financial accuracy, visibility, and compliance across PSP, AR, and reconciliation processes.
- Reduced unapplied-cash backlog by $100 M and automated $1 B+ in monthly reconciliations.
- Strengthened audit readiness, internal controls, and global data governance in alignment with Booking Holdings’ unified finance model.
Director – Revenue Operations
Priceline.com
Norwalk
11.2020 - 09.2024
- Automated in-house supplier reconciliation platforms processing $500 M+ in monthly invoices from airline and hotel suppliers.
- Designed and integrated credit-card payment reconciliation with Optimized Payments to automate $500 M+ in monthly PSP settlements.
- Reduced manual reconciliation effort by 40% and improved transaction-level financial accuracy.
- Spearheaded the build of Credit Card reconciliation and integration with 3rd party PSP file consolidator Optimized Payments.
- Setup the process of AR Aging Reports, Unapplied Cash.
- Hired and trained team to support the Revenue Operations.
Product Manager
Priceline.com
Norwalk
02.2018 - 11.2020
- Designed and deployed a Debit Memo Operations tool to automate airline debit-memo triage and approval workflows.
- Integrated with Accounts Payable for accurate supplier settlements, improving processing efficiency by 30%.
- Architected a centralized datamart consolidating PSP transaction-cost data for accurate cost-of-transaction reporting.
- Enabled Finance teams to analyze fee variances caused by missing Level 2 and 3 data, strengthening financial governance.
Development Manager
Priceline.com
Norwalk
03.2017 - 02.2018
- Developed a PSP-agnostic chargeback management system handling ~$50 M in annual disputes, achieving a 50%-win rate—exceeding third-party benchmarks.
- Built an automated reporting Datamart providing real-time visibility into wins, losses, and reserves for accurate forecasting and accounting.
- Architected and Built the commission datamart and reconciliation system to reconcile and close AR invoices.
Senior Software Engineer
Priceline.com
Norwalk
02.2008 - 02.2018
- Automated the Invoicing load process from Booking system to Accounting System.
- Built Air Supplier Reconciliation System (IAR).
- Built Wex Reconciliation System.
Senior Consultant: ETL
The New York Times Company
New York
04.2007 - 08.2007
- Currently working on migration project to convert and migrate data from nine legacy (Advertising and Circulation) systems to SAP IS-Media.
- Responsibilities include: Formulating data load (ETL) strategy and metadata management strategy for the Advertising and Circulation conversions.
- Liaison with the SAP functional teams and legacy data owners to ensure data integrity, relationships, completeness and cleanliness of the data.
- Used Informatica 7.1 and Informatica Power Exchange to develop Mappings to pull data from CNS Legacy System and PBS System.
- Oracle 10g Database is used to store the staging data for transforming it to cleansed data for SAP system.
- Flat files are ftped from PBS System to Unix Server from where it is picked to load in staging area.
- The New York Times Company is a leading media Company that includes newspapers like The New York Times, the International Herald Tribune, The Boston Globe, 15 other daily newspapers.
Senior Developer
Bank of America
New York
11.2006 - 03.2007
- Worked on CREST (Credit Risk Management system) project.
- This system will be used for calculating, monitoring, and reporting issuer, underwriting, and counterparty credit risk for GCIB capital markets activities.
- Used Informatica 7.1 to develop Mappings, Mapplets to pull Bank’s Reference data for Crest’s Fixed Income and Equity Products.
- Released the code from Development to SIT and UAT Environment using deployment group in Informatica 7.1.
- Created Autosys jobs for scheduling the loads.
- Clear Case is used for version control.
- Provided data for Unit, System Integration and User Acceptance testing.
- Coordinate with offshore team.
- Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services.
Analyst /Developer
GE Corporate Financial Services
Norwalk
12.2004 - 10.2006
- Worked on MTI rewrite of phase 1 project.
- The existing MTI system was designed in 1996 as a way to automatically download transactions from Deutsche Bank.
- Assisted the client in defining the project requirements.
- Created Unix Script to ftp the file from bank server and to schedule the workflow.
- Created Mappings to load the bank files in staging and core tables.
- Created stored procedures to load each process data.
- Scheduled the workflow using workflow scheduler.
- GE Corporate Financial Services Finance provides companies with capital equipment leasing and loan financing typically in excess of $10 million.
Module Leader/Developer
GE Commercial Finance
Danbury
01.2003 - 11.2004
- Designed the extraction and implementation strategy.
- Used ETL tool Informatica 6.2 for Extraction, Transformation and Loading data.
- Reviewed & tested the mappings of other Team Member.
- Tuned the mappings to enhance the performance.
- GE COMFIN with more than $180 billion in assets provides loans, operating leases for major Capital Assets, financing programs.
Trainee Developer
GE Commercial Finance
01.2002 - 12.2002
- Designed, developed and coordinated VFS BI Development project which primarily focused on catering the business needs of Vendor Financial Services business.
- One of its modules is AMO Digital Dashboard Gen 1.0, which focuses on reporting VFS Asset Management Office’s performance to CEO’s and CIO’s of Commercial Finance.
- The Data is extracted from Source system on a weekly basis using Informatica 5.1 and loaded according to business rules for AMO data mart in Oracle 8i Database.
- UNIX Shell scripts are used to automate the whole ETL process.
- Aggregate schemas were created to simplify the reporting queries.
- GE Commercial Finance provides companies with capital equipment leasing and loan financing typically in excess of $20 million.
CA Internship
J.K. Khanna & Co
06.1998 - 05.2000
- Worked as CA intern in this chartered accountancy firm.
- Got a rich experience in various areas as follows: Internal Audit of NPA accounts in national bank, Internal audit at Life Insurance corporation of India, Stock taking audit at a leading restaurant chain Copper Chimeny, Personal account maintenance of highly influential clients, Tax filings.
Education
Master - computer software application
Bachelor of Commerce - Accounting
Chartered Accountant (CA) - Foundation course
Skills
- Order-to-Cash (O2C)
- Financial automation
- Revenue operations
- Cash application
- Stakeholder collaboration
- Process improvement
- Compliance management
- Financial reconciliation
- Problem solving
- Effective communication
- Team leadership
- Cross-functional teamwork
- Strategic thinking
- Administrative oversight
- Team building
- Collaborative leadership
- Decision-making
- Industry knowledge
- Revenue Recognition
- Accounting & SOX Compliance
- Credit Risk Management
- Dispute Resolution
- Cash Application & Reconciliation
- Chargeback Management
- Payments Strategy
- Transformation Program Leadership
- Process Improvement
- Vendor Selection
- ERP & System Implementations
- Agile Delivery
- Stakeholder Engagement
- Finance Solution Architecture
- SAP S/4HANA
- Accounts Receivable
- Payment Operations
- Data Architecture
- Process Automation
- Reconciliation Automation
- PSP Integration
- Credit Card Payments
- Accounts Payable
- Debit Memo Workflow
- Financial Governance
- Forecasting
- Data Modeling
- ERP Transformation
- AWS Integration
- Bank & Transaction Reconciliation
- Financial Operations
- Treasury
- Payments
- Chargebacks
- Oracle R12 / R12c
- SAP BRIM & Convergent Invoicing
- High Radius
- Versa Pay
- MS Project
- Lucid chart
- Smartsheet
- MS Excel
- Jira
- Tableau
- Celonis (Process Mining)
Certification
- Mastering Design Thinking — MIT Sloan School of Management
- Financial & Valuation Modeling Bootcamp — Wall Street Prep
- Generative AI for Business Leaders
Affiliations
Vice Caption of Womens cricket team(Tri State Level- Tennis Ball )
Timeline
Senior Director – Revenue Operations
Priceline.com
09.2024 - Current
Director – Revenue Operations
Priceline.com
11.2020 - 09.2024
Product Manager
Priceline.com
02.2018 - 11.2020
Development Manager
Priceline.com
03.2017 - 02.2018
Senior Software Engineer
Priceline.com
02.2008 - 02.2018
Senior Consultant: ETL
The New York Times Company
04.2007 - 08.2007
Senior Developer
Bank of America
11.2006 - 03.2007
Analyst /Developer
GE Corporate Financial Services
12.2004 - 10.2006
Module Leader/Developer
GE Commercial Finance
01.2003 - 11.2004
Trainee Developer
GE Commercial Finance
01.2002 - 12.2002
CA Internship
J.K. Khanna & Co
06.1998 - 05.2000