Monika Nagireddy
Las Vegas
Summary
Software professional with 4+ years of enterprise IT experience and a Master’s in Computer Science, experienced in configuring enterprise applications, troubleshooting system issues, managing environments, and supporting platform reliability. Seeking an Enterprise Configuration Analyst role to contribute to configuration management, system support, and automation initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Software Developer Intern
University Of Central Oklahoma- Office Of Information Technology
Edmond, OK, USA
08.2025 - 12.2025
- Supported UCO’s Ellucian Cloud–Managed Solution project by assisting in the migration of Banner batch processes to the cloud.
- Converted legacy SQL scripts into PL/SQL procedures and packages to make them cloud-ready.
- Created and configured Automic jobs to replace on-prem shell scripts and automate Finance, Student (SIS), and Accounts Receivable processes.
- Completed end-to-end migration and testing of custom batch processes across Finance, SIS, and Accounts Receivable.
- Participated in daily stand-up calls, staff meetings, and cloud migration meetings, coordinating with the Enterprise Services team and providing updates on tasks.
- Worked with PL/SQL, Oracle DB, Automic Application Manager, Banner, and Ethos integration concepts to support the cloud migration initiative.
Graduate Assistant
CIO Office
University Of Central Oklahoma, Edmond, OK, USA
05.2025 - 08.2025
- Enhanced office operations by serving as primary contact for inquiries.
- Facilitated communication between directors, IT teams, and external vendors to ensure smooth workflow.
- Streamlined administrative support for CIO leadership and IT staff effectiveness.
- Coordinated and managed meetings, calendars, and communications for leadership.
- Resolved basic IT issues by triaging requests to appropriate teams.
- Delivered timely, professional support while ensuring confidentiality and satisfaction.
Test Analyst
Infosys
India
10.2018 - 07.2023
- Conducted functional, system, and regression testing, supporting QA automation for Westpac Australia’s core banking transformation.
- Designed and executed test cases for mortgage and home loan systems, increasing test coverage by 30% and reducing defect leakage by 25%.
- Collaborated with developers to align test cases with application features, enabling earlier defect detection and contributing to faster release cycles and improved software quality.
- Automated test scenarios using Selenium, Java, and Cucumber (BDD), reducing manual effort by 40% and migration of 100+ scripts to a modern BDD framework.
- Automated backend validation for ODI files and mainframe systems, improving accuracy of home loan data validation.
- Implemented Selenium Grid for cross-browser testing and integrated automation into Jenkins CI/CD pipelines, cutting test execution and deployment time by 35–50%.
- Collaborated with developers, maintained test artifacts in Bitbucket, and worked in Agile teams to improve software quality and accelerate release cycles.
Representative Operations Executive
Concentrix
India
04.2018 - 10.2018
- Provided voice and non-voice support for Uber’s global operations, resolving 90%+ of customer inquiries on first contact.
- Maintained a 95%+ CSAT score while ensuring adherence to SLAs and quality benchmarks.
- Streamlined response workflows and created self-help resources, reducing resolution time by 20% and inbound queries by 15%.
- Collaborated with teams to escalate complex issues efficiently, improving resolution speed for high-impact cases.
- Adapted to fast-paced, changing processes while delivering consistent, professional customer support.
Education
MASTERS - Computer Science
University of Central Oklahoma
Edmond, Oklahoma12-2025
BACHELOR OF SCIENCE - COMPUTER SCIENCE
ANDHRA UNIVERSITY
AP, India04-2018
Skills
- Java
- C
- C#
- Selenium
- Cucumber
- TestNG
- Spring Boot
- Bitbucket
- HP ALM
- Automic Application Manager
- Ellucian Banner
- Ellucian Ethos
- PL/ SQL
- Jira
- Confluence
Certification
SDET Certified in Infosys
SOFTWARE
- Intellij
- AWS
- DevOps
- Postman
- Eclipse
- VSCode
- Visual Studio
- GIT
SELF-LEARNING PROJECTS
Full-stack & Backend Projects (Spring Boot & React)
- Developed RESTful APIs using Spring Boot, Spring Data JPA, and MySQL
- Implemented authentication and authorization using Spring Security and JWT
- Built React-based front-end using Hooks, Axios, and React Router
- Designed end-to-end CRUD modules for Employee and Todo management systems
- Tested APIs using Postman and integrated backend with frontend services
- Used Maven, Git, and modern IDEs for build, dependency management, and version control.
Microservices & Cloud-Native Projects (Spring Boot & Spring Cloud)
- Built RESTful microservices using Spring Boot with production-ready patterns.
- Developed CRUD APIs using Spring Data JPA and MySQL, including one-to-many relationships.
- Implemented DTOs, validation, exception handling, and Spring Boot Actuator.
- Enabled service discovery and communication using Eureka, OpenFeign, RestTemplate, and WebClient.
- Configured API Gateway, centralized config (Spring Cloud Config, Cloud Bus), and applied Resilience4J patterns.
- Implemented distributed tracing (Sleuth, Zipkin), event-driven messaging (Kafka, RabbitMQ), and Dockerized services with Docker Compose.
Timeline
Software Developer Intern
University Of Central Oklahoma- Office Of Information Technology
08.2025 - 12.2025
Graduate Assistant
CIO Office
05.2025 - 08.2025
Test Analyst
Infosys
10.2018 - 07.2023
Representative Operations Executive
Concentrix
04.2018 - 10.2018
BACHELOR OF SCIENCE - COMPUTER SCIENCE
ANDHRA UNIVERSITY
MASTERS - Computer Science
University of Central Oklahoma