Monika Ostrowska
Summary
Goal-oriented with top skills in customer relations and solution development. Talented in addressing different service and product problems with thorough and positive style. Quality focused, with 7 years of experience in project management.
Delivered as a supplier, among others, for UEFA Champions League, EuroBasket, FIA, Ryder Cup, FIFA U20, WEC, ISTAF Berlin, French Cup, FIFA Women’s World Cup 2019, Birmingham Commonwealth Games 2022, British Open, FIFA U17, Rugby Top 14, France 2017 Handball, NFL and many more.
Overview
17
17
years of professional experience
Work History
Production Lead
Wasserman Live
02.2025 - Current
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Managed vendor relationships to ensure timely delivery, keeping production on schedule and within budget constraints.
- Developed a comprehensive production schedule that aligned with company and client's objectives and deadlines.
- Led and mentored Production Managers
Production Manager Olympic Games 2024
Doublet CSM Live
11.2023 - 10.2024
- Developed and maintained production and delivery schedules, ensuring timely delivery under time pressure.
- Elaborated and implemented production and logistics guidelines, color matching processes with and between all suppliers.
- Tracked outgoing orders, supporting venue managers and teams on sites.
- Communicated between upper management and production, ensuring alignment with company objectives.
- Resolved production issues swiftly, minimising impact on delivery timelines and customer satisfaction.
- Liaised with suppliers to secure on time deliveries of highest quality products.
Project Manager FIBA World Cup 2023
CSM Live
04.2023 - 09.2023
- Maintained the development of project documentation, scopes and records.
- Monitored service delivery and intervened proactively finding solutions to problems.
- Collaborated with team members to achieve target results and delivery of the project.
- Engaged with customers to better understand needs and deliver excellent service.
- Analysed project outcomes, involved in post-implementation reviews to identify lessons learned and best practices.
Project Manager FIFA World Cup 2022
CSM Live
10.2022 - 03.2023
- Supervised and managed Wayfinding Doha Metro installation and derig.
- Managed client expectations with professional, considered approach to projects.
- Identified future capacity and capability needs for successful project planning.
- Reported project status and financial updates to stakeholders and collected feedback.
- Monitored created project schedules and work plans.
- Oversaw the development of project documentation, maintaining clear and accurate records throughout project.
Senior Key Account Manager
Clonex
06.2017 - 09.2022
- Prepared and presented technical and commercial offers to clients based on company standards.
- Applied negotiation, upselling and sales techniques to maximise revenue and opportunities.
- Managed key account matters including solving issues, updating on project milestones, managing communications.
- Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.
Key Account Manager
Opinion Printing
01.2013 - 05.2017
- Cultivated solid and loyal relationships with existing clients to deliver demand generation.
- Identified future capacity and capability needs for successful project planning.
- Applied successful project management techniques to enable delivery within budgetary and time constraints.
- Analysed client needs to recommend products and services that matched their requirements, enhancing client satisfaction.
Production Supervisor
Rastal Sp. z o.o.
04.2011 - 12.2012
- Planned and delegated work to meet project or production goals.
- Defined clear priorities and production quality standards to achieve desired result within agreed timescale.
- Increased productivity and reduced material waste to establish coherence.
Advertising Consultant
Gazeta Współczesna
07.2010 - 01.2011
- Consulted with clients to better understand their needs, goals and requirements to determine most effective advertising methods.
- Analysed complex data regarding consumer patterns and preferences.
- Advised on all elements of advertising such as pricing, sales promotion, selling and distribution channels.
Customer Service Assistant
Post Office
07.2009 - 12.2009
- Used post office software to manage transactions, inputting data correctly and providing receipts.
- Understood and applied relevant processes and policies for security of people, stock and cash
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
Education
Master of Arts - English Philology
WSZMiJO
Katowice, Poland2013
Bachelor of Arts - English Philology
University of Bialystok
Bialystok, Poland2010
Skills
- Project and production management
- Data-driven problem solving
- Cost optimization oriented
- Smartsheet, Quest and Microsoft Dynamics NAV advanced
Timeline
Production Lead
Wasserman Live
02.2025 - Current
Production Manager Olympic Games 2024
Doublet CSM Live
11.2023 - 10.2024
Project Manager FIBA World Cup 2023
CSM Live
04.2023 - 09.2023
Project Manager FIFA World Cup 2022
CSM Live
10.2022 - 03.2023
Senior Key Account Manager
Clonex
06.2017 - 09.2022
Key Account Manager
Opinion Printing
01.2013 - 05.2017
Production Supervisor
Rastal Sp. z o.o.
04.2011 - 12.2012
Advertising Consultant
Gazeta Współczesna
07.2010 - 01.2011
Customer Service Assistant
Post Office
07.2009 - 12.2009
Bachelor of Arts - English Philology
University of Bialystok
Master of Arts - English Philology
WSZMiJO