Monika Patrao

• Managed clinic day-to-day operations, to ensure effective total care services for scheduled and walk-in appointments.
• Efficiently managed incoming calls and scheduled patient appointments.
• Obtained and verified patient insurance information.
• Communicated effectively via telephone, e-mail, and postal mail with patients and potential customers.
• Attended seminars to stay updated on industry trends and best practices.
• Explained treatment plans and payment options to patients.
• Maintained detailed and accurate records of cash and bank deposits.
• Handled office supplies and product inventory to ensure smooth operations.
• Conducted marketing activities for Summit Hearing Aid Center using Constant Contact campaigns and provided marketing for medical offices, nursing homes, health fairs, etc to generate potential recurring referrals.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained accurate financial records by reconciling accounts payable and receivables to ensure balanced budgets.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Oversaw day-to-day office operations, including receiving and organizing correspondence.

Scheduled patient’s appointments, answered incoming calls, and provided follow up emails and phone calls to ensure patient satisfaction.

• Greeted patients, obtained personal and medical information, and assisted with examinations.
• Obtained and verified insurance information, patient and physician information.
• Maintained detailed and accurate records of cash and bank deposits.
• Worked with patients to schedule tests and procedures.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
• Organized patient records and database to facilitate information storage and retrieval.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Answered incoming calls, scheduled appointments and filed medical records.