Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monika Robnett

Dansville

Summary

Dynamic customer service professional with extensive experience excelling in point-of-sale operations and cash handling. Proven ability to enhance guest engagement through effective sales promotion and visual merchandising. Committed to fostering positive relationships and delivering exceptional service, driving customer satisfaction and loyalty in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Store Specialist

Ocean State Job Lot
Dansville
05.2025 - Current
  • Greeted customers upon arrival at the store and provided them with assistance as needed.
  • Processed payments accurately and efficiently through cash registers.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Assisted customers in locating products in the store.
  • Handled returns and exchanges of merchandise according to established policies.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.

Guest Service Advocate

Target
Henrietta
11.2024 - 05.2025
  • Delivered exceptional customer service by welcoming guests, answering questions, and resolving concerns quickly and professionally.
  • Assisted with returns, exchanges, and online order pickups, ensuring a smooth and efficient guest experience.
  • Operated POS systems and handled cash, credit, and mobile payments with accuracy and attention to detail.
  • Promoted Target Circle rewards, and other brand initiatives, to enhance guest engagement and loyalty.
  • Maintained awareness of store promotions, safety protocols, and company policies to uphold brand standards.

Pet Counselor

Petland
Dunwoody
01.2024 - 07.2024
  • Educated customers on proper pet care, nutrition, training, and product recommendations to ensure successful pet ownership.
  • Matched guests with suitable pets by assessing lifestyle, preferences, and pet needs, enhancing customer satisfaction, and animal well-being.
  • Provided outstanding customer service by answering questions, resolving concerns, and fostering long-term customer relationships.
  • Promoted pet care products, services, and add-ons to drive sales and improve the overall customer experience.
  • Worked collaboratively with team members to ensure a safe, friendly, and engaging retail environment.

Server

Mellow Mushroom Pizza Bakers
Woodstock
11.2021 - 01.2024
  • Provided friendly, attentive service in a fast-paced, high-volume restaurant environment, ensuring a positive guest dining experience.
  • Took accurate food and beverage orders, made menu recommendations, and accommodated special dietary needs and preferences.
  • Collaborated with kitchen and bar staff to ensure timely and accurate order delivery.
  • Handled payments, processed transactions, and balanced cash drawers with attention to detail and efficiency.
  • Maintained a clean, organized section and upheld health and safety standards throughout each shift.
  • Fostered repeat business by building rapport with guests and delivering consistently excellent service.

Hostess/Server

Kobe Japanese Steakhouse Little Rock
Peachtree City
01.2019 - 08.2021
  • Greeted guests with a welcoming attitude, managed reservations, and seating arrangements to optimize guest flow, and reduce wait times.
  • Delivered attentive and knowledgeable table service, accurately taking and serving orders, while explaining menu items, including hibachi, sushi, and specialty drinks.
  • Handled guest concerns professionally, ensuring satisfaction, and creating a positive dining experience in a fast-paced environment.
  • Maintained cleanliness and organization in both front-of-house and dining areas, upholding health and safety standards.
  • Assisted in training new team members on customer service, seating protocols, and menu knowledge.
  • Supported large party bookings and special events, ensuring smooth service and coordination with staff.

Education

High School Diploma -

McIntosh High School
Peachtree City
05-2022

Skills

  • Customer service
  • Point of sale operation
  • Cash handling
  • Visual merchandising
  • Inventory management
  • Sales promotion

Languages

Japanese
Professional

Timeline

Store Specialist

Ocean State Job Lot
05.2025 - Current

Guest Service Advocate

Target
11.2024 - 05.2025

Pet Counselor

Petland
01.2024 - 07.2024

Server

Mellow Mushroom Pizza Bakers
11.2021 - 01.2024

Hostess/Server

Kobe Japanese Steakhouse Little Rock
01.2019 - 08.2021

High School Diploma -

McIntosh High School

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