Monika Seludo
Ketchikan,AK
Summary
Dynamic professional with extensive experience in team supervision and customer service at Cape Fox Lodge. Proven ability to motivate staff and enhance performance through effective training and scheduling. Skilled in POS system operation and dedicated to achieving high levels of customer satisfaction, fostering a collaborative environment that drives success.
Overview
9
9
years of professional experience
Work History
Site Supervisor
Cape Fox
03.2025 - Current
- Assisted in training new staff on equipment usage and safety procedures.
- Communicated effectively with management regarding site progress and challenges encountered.
- Developed work schedules for team members to maximize shift coverage.
Stocker Associate
Walmart
11.2022 - 03.2025
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
Restaurant Manager
Cape Fox Lodge
07.2022 - 08.2024
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Coordinated events and special promotions, boosting customer engagement and loyalty initiatives.
- Managed scheduling and staffing to meet business demands while maintaining labor costs effectively.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Member Service Representative
Tongass Federal Credit Union
11.2022 - 06.2023
- Provided exceptional customer service by addressing member inquiries and resolving issues promptly.
- Assisted members with loan applications, ensuring accuracy and compliance with credit union policies.
- Educated members on financial products, enhancing their understanding and usage of services offered.
- Collaborated with team members to develop solutions for complex member concerns, enhancing service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Delivery Driver
Ketchikan Daily News
10.2022 - 02.2023
- Delivered newspapers efficiently across designated routes, ensuring timely service and customer satisfaction.
- Navigated various terrains and weather conditions, adapting delivery methods as needed for safety.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Hostess/Server
Cape Fox Lodge
02.2017 - 07.2022
- Welcomed guests, ensuring a warm and inviting atmosphere.
- Coordinated seating arrangements, optimizing flow and minimizing wait times.
- Managed reservation systems, enhancing guest experience and service efficiency.
- Collaborated with kitchen staff to synchronize dining services and improve workflow.
Education
High School Diploma -
Galena High School
Galena, AKSkills
- Team supervision
- Employee motivation
- Working together
- Time management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Staff scheduling
- Reservation handling
Timeline
Site Supervisor
Cape Fox
03.2025 - Current
Stocker Associate
Walmart
11.2022 - 03.2025
Member Service Representative
Tongass Federal Credit Union
11.2022 - 06.2023
Delivery Driver
Ketchikan Daily News
10.2022 - 02.2023
Restaurant Manager
Cape Fox Lodge
07.2022 - 08.2024
Hostess/Server
Cape Fox Lodge
02.2017 - 07.2022
High School Diploma -
Galena High School