Monika Stephens
Blue Springs,MO
Summary
Results-driven Healthcare Operations and Customer Success professional with 10 years of experience in administrative leadership and remote client management. Expertise in managing compliance-driven documentation, enhancing operational workflows, and ensuring high client satisfaction. Pursuing a Bachelor of Business Administration in Health Services Management and seeking remote opportunities in Healthcare Operations, Revenue Cycle Management, or Healthcare SaaS.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Success Representative (Remote)
Vertikal / Certfocus
06.2023 - Current
- Manage high-volume customer accounts via phone, email, and chat in a fully remote environment
- Resolved complex client concerns, enhancing satisfaction and retention rates
- Identified and escalated workflow inefficiencies and priority issues to improve client experience
- Collaborated with operations and technical teams to streamline service delivery
- Maintain detailed CRM documentation and compliance records
Licensed Real Estate Salesperson
REMAX Elite
Lee's Summit, Missouri
02.2022 - Current
- Prepare and review legally binding contracts, purchase agreements, and compliance documents
- Guide clients through regulatory processes ensuring adherence to state guidelines
- Conduct quarterly training seminars to improve documentation accuracy and sales performance
- Analyze market data to support informed financial decision-making
- Researched real estate trends in Missouri
- Conducted market research to determine property values and trends.
Assistant Program Manager / Administrative Assistant
eCircuits
Blue Springs, MO
09.2022 - 04.2023
- Delivered executive-level administrative and operational support to streamline processes
- Supported reporting, cost auditing, and management of customer documentation logs to enhance accuracy
- Facilitated communication between executives, production teams, and clients to ensure alignment and clarity
- Assisted with reporting, cost auditing, and customer documentation logs
Education
Bachelor of Business Administration - Health Services Management
DeVry University
Lisle, IL01-2026
Real Estate Salesperson Certification -
Career Education Systems
Kansas City, MOSurgical Technology Certification -
Wright Career College
Overland Park, KSSkills
- Client success
- Customer service
- Client Onboarding
- CRM management
- Process Improvement
- Data analysis
- Remote management
- Microsoft Office Suite
- Healthcare Operations
- Regulatory compliance
- Risk management
- Project Coordination
- Medical Terminology
- Information security
- Executive communication
- Adaptive team player
- Revenue Cycle Support
Certification
- Real Estate License
- BLS Certification
- First Aid / CPR
- Fair Housing Knowledge
Timeline
Customer Success Representative (Remote)
Vertikal / Certfocus
06.2023 - Current
Assistant Program Manager / Administrative Assistant
eCircuits
09.2022 - 04.2023
Licensed Real Estate Salesperson
REMAX Elite
02.2022 - Current
Bachelor of Business Administration - Health Services Management
DeVry University
Real Estate Salesperson Certification -
Career Education Systems
Surgical Technology Certification -
Wright Career College