Monika Swift
Lincoln,Nebraska
Summary
Highly personable professional with over eighteen years of experience in customer service, money handling proficiency, and office operations within the retail and manufacturing industries. Reliable personal reference caring in private Healthcare with senior citizens.
Overview
26
26
years of professional experience
Work History
Personal Care Assistant
By Your Side Inc.
08.2020 - 09.2022
- Provided personal aiding in grooming, meal preparation, transportation to doctor appointments and hair appointments
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
PCA
By Your Side Inc.
08.2016 - 07.2020
- My responsibilities as a PCA were basic care for my client
- Provide three meals a day, took vital signs, lite house cleaning, grooming and companionship with the client
- I would if needed take client to doctor appointments and run errands as needed.
Assistant Store Manager
Shop and Save Grocery Store
Caledonia, Mississippi
03.2014 - 07.2016
- Primary responsibilities included changing prices, greeting customers with a positive attitude, checking inventory of all outside vendors, building upcoming ads each week, maintaining a clean working area, checking margins each month for increase or losses, and running the cash register as needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
Tool Room Operator
Bramha
Hugoton, Kansas
09.2012 - 12.2014
- Primary responsibilities included recording and redistributing out the proper tools, stocking inventory, maintaining an awareness of the usage of daily materials, and maintaining the upkeep of the tool area.
- Learned and followed safety and emergency procedures.
- Reported failures, malfunctions or wear issues on equipment to supervisor.
Professional Direct Support Professional
DSN
Lincoln, Nebraska
06.2010 - 07.2012
- Primary responsibilities included teaching young adults with mental illness in a working environment, assisting the clients on how to conduct themselves under pressure, and collecting and documenting overall status for each day.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
Sales Associate
Murphy Oil
Amory, Mississippi
08.2008 - 06.2009
- Primary responsibilities included assisting customers by providing outstanding customer service, cashiering duties, maintaining an awareness of all promotions and advertisements, assisting in merchandising, display maintenance, and housekeeping, participating in year-end inventory and cycle counts, communicating customers' requests to management, and other duties as assigned.
Sales Associate
Food Giant
Amory, Mississippi
10.2007 - 02.2008
- Primary responsibilities included assisting customers by providing outstanding customer service, cashiering duties, maintaining an awareness of all promotions and advertisements, assisting in merchandising, display maintenance, and housekeeping, participating in year-end inventory and cycle counts, communicating customers' requests to management, and other duties as assigned.
Line Operator
Ashley Furniture
Ecru, Mississippi
12.2006 - 07.2007
- Primary responsibilities included placing labels on corresponding parts of furniture on a furniture assembly line.
Secretary
Vassar Construction
Amory, Mississippi
06.2006 - 12.2006
- Primary responsibilities included answering the phone system and directing calls to the proper parties, submitting purchase orders, proficiency in general office administration, filing and shredding of various documents, inventory management, payroll administration, and other duties as assigned.
Operator II
Foamex
Verona, Mississippi
10.1996 - 05.2006
- Primary responsibilities included following procedures for product fabrication, equipment operation, and safety requirements as documented in the company's quality system; also responsible for shearing materials, handling products, equipment, and materials per the Production Department and the company's quality system.
Education
High School Diploma -
Amory High School
Amory, MS05-1991
Skills
- Medication Management
- Care plan implementation
- Compassionate patient care
- First-aid and CPR
- Customer Relations
- Department Oversight
- Loss Prevention
- Stock management
Zip
39740
Personal Information
Title: CUSTOMER SERVICE PROFESSIONAL
Timeline
Personal Care Assistant
By Your Side Inc.
08.2020 - 09.2022
PCA
By Your Side Inc.
08.2016 - 07.2020
Assistant Store Manager
Shop and Save Grocery Store
03.2014 - 07.2016
Tool Room Operator
Bramha
09.2012 - 12.2014
Professional Direct Support Professional
DSN
06.2010 - 07.2012
Sales Associate
Murphy Oil
08.2008 - 06.2009
Sales Associate
Food Giant
10.2007 - 02.2008
Line Operator
Ashley Furniture
12.2006 - 07.2007
Secretary
Vassar Construction
06.2006 - 12.2006
Operator II
Foamex
10.1996 - 05.2006
High School Diploma -
Amory High School