Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monika Tevdovska

Macomb,Michigan

Summary

Driven by results, I excelled at Atko Market & Bakery, enhancing customer satisfaction through exceptional service and relationship building. Leveraging skills in cash handling and teamwork, I significantly contributed to store performance and customer retention. My proactive approach and ability to multitask underpin my success in fast-paced retail environments. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience

Work History

Sales Associate

Atko Market & Bakery - Shelby
03.2019 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.

Hostess

Terrazas at Hyde Resort
06.2018 - 02.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Delivered pick-up and curbside orders to guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

No Degree - E-Business

Ss. Cyril And Methodius University in Skopje -UKIM
Blvd Goce Delcev 9, Skopje 1000, North Macedonia

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Goal-Oriented
  • Relationship Building
  • Cash Handling
  • Money Handling
  • Cash Register Operation
  • Store Opening and Closing
  • Friendly and Helpful
  • Organization

Languages

Macedonian
Native or Bilingual

Timeline

Sales Associate

Atko Market & Bakery - Shelby
03.2019 - 03.2024

Hostess

Terrazas at Hyde Resort
06.2018 - 02.2019

No Degree - E-Business

Ss. Cyril And Methodius University in Skopje -UKIM

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Monika Tevdovska