Monika Valencia
Lufkin,Texas
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable/ payable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Use of a number of computer programs to include , Miscrosoft office , Brighttree , Citrix and paragon to name a few. Knowledgeable about medical and insurance ( Medicare) regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Skilled administrative knowledgeable about monitoring metrics and maximizing team success in fast-pace work settings. Performance- and quality-driven with 20 plus years of experience. Natural leadership talent with motivational approach.
Overview
20
20
years of professional experience
Work History
Medical Front Office Coordinator
Healogics at CHI Wound care Center and Hyperbartics
Jacksonville, FL
03.2022 - Current
- Responsible for all scheduling of weekly and new PATIENTS (CENSAS BETWEEN 80 AND 120 PATIENTS
- DOING ALL REGISTRATION AND CHARGES FOR EVERY DAY INCLUDING FIXING CLAIMS
- Sending and receiving referrals from and to other PHYSICIANS, including UPKEEP of all authorizations
- Answering and making many PHONES calls per day.Calling an comfirming next day APTOINTMENTS, BUILD AND SCANNING IN TO EMR.Knowledge of Insurance in’s and out
- Problem sovling for PATIENTS’ TRANSPORTATION, Home health SERVICES, to inclued scheduling tests
- Sending and communicates such as Progress notes and home health orders
- Schelding transportation for patients
- Working hand and hand with heath care proffesionals
- Profient with medical termanolgy
- Great customer service skills
- Fulling medical records request
- Handle all office suppiles and matience tickets
- Ensure that patients are the number one priorty and filling their needs.Use of all ofice machines such as multi line PHONES, fax and Efax ect
- There are many small aspects to this prostion
- Fast paced and proble solvoing skills AND SELF MOTIVATIOED
- Please ask for more details.
- Greeted patients, answered phones and scheduled appointments.
- Assigned ICD-10 diagnostic codes to medical records for proper billing and reimbursement.
- Delivered administrative support to clinical staff and managers by handling [Task].
- Provided support for physicians during their day-to-day operations.
Geriatric Billing and Collection Specialist
Compliant Billing and Collections
12.2016 - 03.2022
- Geriatric Billing and Collections Billing Medicare and Private insurance for Home Health Care for patients 21 and over
- Review all proper paperwork is in order and requesting information when paperwork is incomplete
- Keeping a good line of communication with offices to relay any issue that may be going on per claim
- Printing and submitting medical records upon request
- Utilizing multiply data base and websites to effectively perform job duties
- Filling different levels of appeals
- Posting of payments
- Working accounts receivable, including submitting corrected information in order to ensure claims are paid in a timely manner and correctly
- Requesting payments (EOB’S) via website or phone
- Crossed trained in DME (Durable Medical Equipment) for Ortho-Tek Inc in billing and delivery dates
- Weeding out any problems that may arise while billing, such as authorization or CMN issue that may come up or any other error message displayed
- Trained in obtaining authorizations for all types of services through multiply insurance companies
- Using multiply line phones and all office equipment
- Contracted revenue recovery for providers that are struggling
- Please ask for more details.
Assitant MANAGER
Staples
Nacogdoches, Texas
06.2014 - 12.2016
- Print and Marketing Associate, Operations Supervisor, Assistant Manager / Sales Manager Staples － Nacogdoches, Texas June 2014 to December 2016 Responsible for all print orders during my shift, ensuring all orders complete in a timely manner, making sure completed to customer satisfaction
- Advise and find best solution to fit customer’s needs
- Using several different computer programs, along with operations and maintenance of all machines
- Then I was promoted to a full-time position of Operations Supervisor, heading up the front-end associates, sales floor and freight receiving, along with cash office duties
- Opening and closing procedure, store key holder
- In charge of all signage, along with all safety and Loss Prevention audits
- Held interviews and doing all HR required paperwork
- Drive front end programs such as; Rewards penetration, Kiosks sales, promo of the month
- Motivating the team to meet and exceed company standards
- After 6 months after this position I was offered the Assistant Manager / Sales Manager position
- In charge of driving sales through entire store, cash office responsibilities, receiving incoming and outgoing freight
- Hiring and coaching, termination of employees
- Employee schedules, processing time off requests
- Oversee all daily operations of business
- Handling of all customer and product issues
- Standing in for GM when away from store weeks at a time
- Planned and executed all daily goals
- Monitored multiple databases to keep track of all company inventory
- Provided onsite training
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Completed all necessary training for all departments including separate management training
- Please ask for more details.
Administrative ASSISTANT
Horizon Human Services
10.2008 - 12.2010
- Front Office / Records Room / Risk Management / In-Take Specialist / Insurance Verification / and HIPPA policies
- High volume phones and client management, as serving as contact for outside vendors needing access to multiply locations
- Managed day to day operations of office along calendar for senior director
- Successfully led key projects which resulted in organization of other office locations
- Please ask for more details.
Office Manager
Arizona Silverbelt
03.2004 - 10.2008
- Processed a high average of invoices per month for a mid-scale newspaper
- Reduced time and costs and increased efficiency by introducing new accounting procedures
- Verified details of transactions, including funds received and total account balances
- Suggested process improvements to secure prompt and regular receipts for the organization
- Coded the general ledger and processed vendor invoice payments
- Deposited third party checks, as well as monthly reserve transfers
- Revamped accounting quality system to prepare for important audits
- Opened and assigned new client accounts
- Coordinated approval processes of all accounts payable invoices
- Conducted month-end balance sheet reviews and reconciled any variances
- Researched and resolved billing and invoice problems
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Did all H/R for all employee’s 50 plus, including scheduling, payroll, and all paperwork
- Please ask for more details.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Skills
- Operations
- Operations management
- Time management
- Problem solving
- Billing
- Collections
- Training
- Satisfaction
- Human resource management
- Client management
- Customer relations
- Maintenance
- Scheduling
- Loss prevention
- Strong communication skills
- Self-directed
- Managerial
- Mac
- Cashier
- Data Entry
- Filing
- Excel
- Medical Terminology
- Outlook
- Receptionist
- QuickBooks
- Data Security
- Office Administration
- Appointment Management
- Payroll
- Medical Billing
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Payment Collection
- HIPAA Compliance
- Office Management
- Bookkeeping
- Performance Management
- Financial Reporting
- Employee Supervision
- Budget Management
- Staff Management
- Vendor Management
- Database Administration
- Payroll Administration
- Report Preparation
- Appointment Scheduling
- Administrative Management
- Inventory Management
- Interpersonal Communication
- Microsoft Office
- Customer Service
- Multitasking and Organization
- Motivational Leadership
- Professional Demeanor
- Time Management
- Handling Complaints
- Schedule Coordination
- Team Leadership
- Data Retrieval Systems
- Phone and Email Etiquette
- Excellent Communication
- Coaching and Mentoring
- Support Services
- Account Reconciliation
- Project Management
- Program Development
- Clerical Staff Oversight
- Operations Management
- Performance Improvement
- Decision-Making
- Staff Scheduling
- Policy Implementation
- Staff Training
- Goal Setting
- Attention to Detail
- Problem-Solving Abilities
- Continuous Improvement
- Workflow Planning
- Adaptability
- New Hire Orientation
- CRM Software
- Event Coordination
- Reliability
- Workflow Optimization
- Scheduling and Calendar Management
- Team Collaboration
- Task Prioritization
- Leadership Development
- Payroll and Budgeting
- Customer Service Management
- Regulatory Compliance
- Time Management Abilities
- Team Building
- Problem-Solving
- Schedule Management
- Documentation and Recordkeeping
- Active Listening
- Problem-Solving Aptitude
- Credit and Collections
- Quickbooks
- Budget Administration
- Leadership and Change Management
- Relationship Building
- Business Administration
- Effective Communication
- Strategic Planning
- Database Maintenance
- Data Analysis and Modeling
- Report Writing
- Organizational Skills
- Professionalism
- Staff Development and Training
- Administration and Operations
- Policy Development
- Adaptability and Flexibility
- Teamwork and Collaboration
- Accounts Payable and Receivable
- Quality Assurance
- Self Motivation
- Written Communication
- Multitasking
- Interpersonal Skills
Education Details
Sierra High School - Colorado Springs, CO
References
References available upon request.
Timeline
Medical Front Office Coordinator
Healogics at CHI Wound care Center and Hyperbartics
03.2022 - Current
Geriatric Billing and Collection Specialist
Compliant Billing and Collections
12.2016 - 03.2022
Assitant MANAGER
Staples
06.2014 - 12.2016
Administrative ASSISTANT
Horizon Human Services
10.2008 - 12.2010
Office Manager
Arizona Silverbelt
03.2004 - 10.2008